Quanté Dargan
Summary
Political Science graduate of Francis Marion University with a strong academic foundation in public policy and relationships, international relations, and mass communication. Demonstrated the ability to analyze complex political systems, conduct research, and communicate findings through research. Experienced in working on policy analysis, managing projects, and customer relationship management. I'm a service-driven professional highly informed of all state and federal regulations pertaining to benefits for employees and consumers. Communicative Benefits Specialist offering outstanding customer service and data confidentiality skills.
Overview
6
6
years of professional experience
Work History
Benefits Specialist II
Blue Cross And Blue Shield Of South Carolina
Columbia , SC
2024.02 - Current
- Cultivate relationships with vendors to secure competitive pricing for services provided.
- Review eligibility for medical insurance coverage, and other benefit plans.
- Monitor compliance with federal laws and state regulations concerning employee benefits.
- Research and resolve employee inquiries regarding benefits programs.
- Develop documents outlining details about each available benefit program option.
- Evaluate the effectiveness of current DME programs and make recommendations for improvement.
- Ensure compliance with HIPAA regulations regarding patient privacy.
- Regulating the accuracy of data entry into databases.
Lead Server
Texas Roadhouse
Florence , WI
2023.05 - 2023.12
- Developed and implemented standard operating procedures for the restaurant's dining room operations.
- Monitored inventory levels of food items and alerted management when supplies were running low.
- Coordinated with kitchen staff to ensure a smooth flow of orders from preparation to delivery at the table.
- Addressed customer complaints efficiently and courteously while adhering to restaurant standards.
- Worked with management to coordinate special functions and events.
- Provided exceptional customer service to guests, resolving any issues that arose professionally.
Restaurant Server
Olive Garden
Florence , SC
2021.05 - 2022.05
- Maintained positive relationships with co-workers and customers alike through friendly communication.
- Checked with guests to determine satisfaction with meals and overall service.
- Managed multiple tasks simultaneously while providing excellent customer service.
- Explained menu items to guests, offered new & popular menu suggestions, and took orders for food and drinks.
Sales Consultant Representative
East Coast Mobile.
Florence , SC
2020.08 - 2021.07
- Conducted research with other East Coast Mobile marketing representatives to promote campaigns aimed at increasing sales volume.
- Participated in trade shows, demonstrating the latest cell phones and accessories.
- Negotiated price contracts with consumers to maximize profits and close sales.
- Worked closely with team members to ensure all customer requests were fulfilled quickly and accurately.
- Kept and maintained accurate records of all sales and prospecting activities.
- We researched competitors' products, prices, and sales techniques.
Lead Retail Sales Consultant
Best Buy
Florence , SC
2018.09 - 2019.11
- Supervised stockroom activities including receiving shipments from vendors and restocking shelves.
- Guided team members on how to meet individual sales goals and quotas.
- Upselling products to reach daily revenue.
- Inventory and backroom knowledge to help with shipping and ordering products.
- Successfully closed sales with increasing customer satisfaction; Met additional revenue goals ranging from $35k-$50k monthly
- Daily competitive sales goal of $7k daily
- Created Excel databases for daily sales and revenue metrics for store metric tracking.
Education
Bachelor of Science - Political Science
Francis Marion University
Florence, SC12.2023
Skills
- Proficient in Microsoft Office
- Systems Analysis
- Policy Interpretation
- Sales strategy
- Marketing Communications
- Risk Prevention
- Documentation And Reporting
- Business Ethics
- Time management proficiency
- CRM Tracking
- Cold-calling
- Digital Marketing
- Brand strategy
Timeline
Benefits Specialist II
Blue Cross And Blue Shield Of South Carolina
2024.02 - Current
Lead Server
Texas Roadhouse
2023.05 - 2023.12
Restaurant Server
Olive Garden
2021.05 - 2022.05
Sales Consultant Representative
East Coast Mobile.
2020.08 - 2021.07
Lead Retail Sales Consultant
Best Buy
2018.09 - 2019.11
Bachelor of Science - Political Science
Francis Marion University
Similar Profiles
Quadetra BaccusQuadetra Baccus
DHEC CUSTOMER SERVICE PHONE ADVOCATE II at Blue Cross And Blue Shield Of South CarolinaDHEC CUSTOMER SERVICE PHONE ADVOCATE II at Blue Cross And Blue Shield Of South Carolina
Jason ToomesJason Toomes
Corporate Appeals Analyst Registered Nurse at Blue Cross And Blue Shield Of South CarolinaCorporate Appeals Analyst Registered Nurse at Blue Cross And Blue Shield Of South Carolina
Brittney PinkstonBrittney Pinkston
Claims Customer Service Representative at Blue Cross And Blue Shield Of South CarolinaClaims Customer Service Representative at Blue Cross And Blue Shield Of South Carolina