Work Preference
Summary
Overview
Work History
Education
Skills
Accomplishments
Work Availability
Software
Timeline
Generic
Sonya M. Holt
Open To Work
Verified
This profile is verified using an email address.

Sonya M. Holt

Collinsville,USA

Work Preference

Job Search Status

Open to work
Desired start date: Immediately

Desired Job Title

Benefits Specialist IICustomer Service RepresentativeAdministrative AssistantAdministrative CoordinatorAdministrative Clerk

Work Type

Full Time

Location Preference

On-SiteRemoteHybrid
Location: Collinsville, USAMartinsville, VA
Open to relocation: No

Important To Me

Work-life balanceCompany CulturePersonal development programsHealthcare benefitsWork from home optionPaid time offPaid sick leave4-day work weekCareer advancementFlexible work hours

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

21
21
years of professional experience

Work History

Benefits Specialist II

Henry-Martinsville DSS
Martinsville, VA
10.2022 - 06.2026
  • Evaluated client needs through interviews to establish eligibility for program benefits.
  • Managed timely processing of renewal applications, interim reports, and change requests to support operational efficiency.
  • Clarified application process for clients by answering questions and offering guidance on requirements.

Customer Service Representative

Fleetwood Homes
Rocky Mount, VA
10.2020 - 10.2022
  • Handled multi-line phone system to ensure prompt response to customer inquiries and support needs.
  • Coordinated service request assistance for assigned homeowners and retailers to enhance customer satisfaction.
  • Engaged with both internal teams and external partners to streamline request fulfillment processes.
  • Managed weekly payroll processing for contractors and ensured accurate department filing.
  • Utilized strong communication and analytical skills to resolve customer inquiries efficiently.

Administrative Assistant/Real Estate Assistant

Bassett Furniture Industries
Bassett, VA
08.2014 - 05.2020
  • Coordinated efforts with contractors and landlords to ensure timely receipt of tenant improvement allowances.
  • Coordinated logistics for lighting and flooring material orders, facilitating efficient construction timelines.
  • Ensured accurate processing and prompt payment of department invoices to maintain financial integrity.
  • Engaged with department vice president to formulate and finalize annual budget, ensuring alignment with organizational goals.
  • Monitored and responded to calls on a multi-line phone system, facilitating prompt customer service.
  • Organized and managed conference call logistics to ensure effective collaboration between general contractors and architects.
  • Reviewed and secured full execution of general contractor's project contract, ensuring compliance with all terms and conditions.
  • Supported development and refinement of letters of intent to enhance location acquisition efforts.
  • Facilitated effective communication for vice president through preparation of presentations and detailed weekly reports.
  • Provided backup support to ensure seamless front desk operations and customer service.
  • Resolved technical issues and facilitated solutions to maintain departmental efficiency.
  • Coordinated supply maintenance and procurement processes to support departmental needs and equipment functionality.
  • Coordinated with facility management department to accurately process and track invoices for various services.
  • Managed project timelines and facilitated follow-up communications to maintain workflow efficiency.
  • Managed office operations, focusing on improving workflow efficiency and aligning with team objectives.
  • Streamlined meeting schedules for leadership, ensuring effective time utilization and improved productivity.

Temporary Associate

Ameristaff
Martinsville, VA
08.2013 - 07.2014
  • Temporary Associate working at Bassett Furniture as an Administrative Assistant.

WAH-Customer Service & Problem Resolution Rep II

Convergys Corporation
WAH Location
08.2011 - 06.2013
  • Provided support and assistance to clients through a virtual call center, ensuring timely and accurate responses to inquiries.
  • Coordinated with team representatives to manage complex client situations and provided direct communication to address client concerns.

Customer Service Representative

StarTek
Collinsville, VA
01.2010 - 07.2011
  • Executed technical support for wireless customers, effectively handling inquiries related to service changes and billing in compliance with company policies.

Accounts Receivable Administrative Clerk

Tourico Holiday Flights, Inc.
Altamonte Springs, FL
01.2009 - 06.2009
  • Facilitated resolution of client inquiries regarding Visa and MasterCard credit card charges.
  • Executed refund processing for clients requiring manual intervention.
  • Facilitated payment collection for reservations from pre-paid agencies.
  • Evaluated credit card decline reports to facilitate timely resolution by appropriate teams.
  • Investigated and resolved credit card disputes through direct outreach to cardholders, ensuring customer satisfaction.
  • Compiled and organized appropriate documentation for effective management of credit card dispute processes.
  • Oversaw distribution and tracking of received wire payments through email and fax communications.
  • Managed client correspondence through phone and email to ensure effective communication and satisfaction.

Accounts Payable Clerk

Tourico Holiday Flights, Inc.
Altamonte Springs, FL
03.2008 - 01.2009
  • Executed invoice reconciliation processes for documents received via fax, postal mail, and email to ensure accurate financial records.
  • Facilitated credit card payment processing for hotel transactions.
  • Managed client correspondence through phone and email to ensure effective communication and satisfaction.
  • Supported financial transactions by managing credit card payments for hotel and cruise reservations.

Temporary Staffing Associate

Tourico Holiday Flights, Inc.
Longwood, FL
01.2008 - 03.2008
  • Contracted as a temporary staffing associate for Tourico Holiday Flights, Inc.

Office Manager/ Licensed Real Estate Assistant

REALTY WORLD(R) Orlando
Winter Park, FL
10.2006 - 12.2007
  • Directed and supported office staff in achieving organizational goals and maintaining a collaborative environment.
  • Coordinated interactions with clients to streamline the sales transaction experience.
  • Managed broker's calendar and oversaw all necessary preparations for meetings.
  • Ensured optimal functionality of office equipment by managing maintenance schedules and arranging repairs.
  • Analyzed and revised office procedures to optimize efficiency and productivity.
  • Managed interview scheduling and conducted comprehensive training programs for new hires to ensure effective role acclimatization.
  • Coordinated interactions between office personnel, real estate agents, and management to ensure alignment and efficiency.
  • Performed detailed assessments of real estate transactions, focusing on accuracy and receipt of necessary documentation.
  • Handled incoming calls on multi-line phones to facilitate customer inquiries and support operations.
  • Monitored stock levels and coordinated replenishment of office supplies to maintain workplace productivity.
  • Configured phone extensions and email addresses to support seamless integration of new team members into the organization.
  • Coordinated open house activities to provide informative tours and foster client relationships.
  • Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.

Customer Care and Billing Coordinator

Lennar Mid-Florida
Maitland, FL
04.2005 - 11.2006
  • Supported recruitment efforts by conducting care coordinator interviews and delivering comprehensive training to new hires.
  • Coordinated with homeowners and field representatives to create and finalize work orders efficiently.
  • Coordinated daily activities and appointments for field representatives to enhance operational efficiency.
  • Engaged with team associates to ensure meticulous accuracy in report generation.
  • Compiled and generated comprehensive database reports on daily, weekly, monthly, and quarterly intervals.
  • Engaged with director to design and implement a new policy and procedure manual, enhancing operational efficiency.
  • Reviewed and interpreted reports, collaborating with the director and field supervisors to enhance operational effectiveness.
  • Monitored and documented all invoices to guarantee adherence to payment schedules and financial obligations.
  • Spearheaded revisions to billing processes aimed at increasing efficiency and accuracy.
  • Inspected multiple sites to confirm adherence to established reporting protocols.
  • Handled incoming calls on multi-line phones, providing prompt assistance and information to callers.
  • Executed database administration tasks for CFT, maintaining data integrity and system reliability and attended various training sessions to optimize database functionality.
  • Enhanced operational efficiency by cross-training as both department administrative assistant and company receptionist.

Education

High School Diploma -

Oak Ridge High School
Orlando, FL
05-1997

Skills

  • Adobe Acrobat DC
  • Contract Review
  • Customer Service
  • Data Management
  • Database Administrative Duties (CFT)
  • Filing, both paper and electronic
  • Invoice Processing
  • JD Edwards (AS400)
  • Leadership/Supervision Experience
  • Microsoft Office (Outlook, Word, Access, Excel, PowerPoint)
  • Organized
  • Quick Learner
  • Receptionist/Switchboard
  • Scheduling
  • Windows Operating System

Accomplishments

  • Policy Development - Developed and implemented employee manual outlining all proper business procedures and office policies.
  • Data Entry - Reviewed and updated client correspondence files and scheduling database.
  • Assisted management with the training of new staff members.
  • Managed inventory and office budgeting for supplies for busy office of employees.
  • Scheduling - Communicated with clients through phone, email and in person to schedule appointments and answer inquiries.

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Software

Microsoft Office Suite

Microsoft Windows

JDEdwards (AS400)

Adobe Acrobat DC

Timeline

Benefits Specialist II

Henry-Martinsville DSS
10.2022 - 06.2026

Customer Service Representative

Fleetwood Homes
10.2020 - 10.2022

Administrative Assistant/Real Estate Assistant

Bassett Furniture Industries
08.2014 - 05.2020

Temporary Associate

Ameristaff
08.2013 - 07.2014

WAH-Customer Service & Problem Resolution Rep II

Convergys Corporation
08.2011 - 06.2013

Customer Service Representative

StarTek
01.2010 - 07.2011

Accounts Receivable Administrative Clerk

Tourico Holiday Flights, Inc.
01.2009 - 06.2009

Accounts Payable Clerk

Tourico Holiday Flights, Inc.
03.2008 - 01.2009

Temporary Staffing Associate

Tourico Holiday Flights, Inc.
01.2008 - 03.2008

Office Manager/ Licensed Real Estate Assistant

REALTY WORLD(R) Orlando
10.2006 - 12.2007

Customer Care and Billing Coordinator

Lennar Mid-Florida
04.2005 - 11.2006

High School Diploma -

Oak Ridge High School

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