ELANDRA OSTEEN
CNA/ MEDICAL COURIER
JONESVILLE,LA
Summary
Compassionate and reliable CNA with extensive experience at Central Louisiana State Hospital, excelling in patient care and vital signs monitoring. Proven ability to enhance patient satisfaction through effective communication and empathy. Committed to HIPAA compliance and safety protocols, ensuring a dignified and supportive environment for all patients.
Energetic Medical Courier with extensive experience delivering medical records and specimens. Detail-oriented with focus on meeting requirements and deadlines. Possesses safe record and valid driver's license in Louisiana.
Thorough Medical Courier dedicated to managing complex routes through strong organization and navigation skills. Performs deliveries using bicycles, motorcycles or automobiles.
Focused Courier with many years of employment. Complies with medical delivery specifications. Promotes sharp communication and time management skills.
Professional medical logistics expert with strong background in time-sensitive deliveries. Known for reliability, adaptability, and commitment to maintaining strict protocols. Skilled in managing routes, ensuring secure and timely transport of medical specimens, and working collaboratively with healthcare teams. Recognized for excellent communication, problem-solving abilities, and consistent focus on achieving results.
Innovative technology professional with several years of diverse experience. Skilled in enhancing systems and aligning technical solutions with business objectives. Proven success in leading projects from start to finish and contributing to organizational growth and success.
Overview
9
9
years of professional experience
1
1
Certification
Work History
CNA
Central Louisiana State Hospital
10.2024 - 08.2025
- Assisted patients with daily living activities, promoting independence and dignity.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Maintained confidentiality of patient information according to HIPAA guidelines while communicating effectively with team members about critical updates.
- Ensured prompt response to call lights, addressing patient needs in a timely manner.
- Utilized proper body mechanics and assistance devices when transferring patients, minimizing the risk of injury for both parties.
- Provided emotional support for patients during challenging times, fostering a positive healing environment.
- Implemented fall prevention measures by identifying high-risk patients and maintaining clutter-free environments around bedsides.
- Cared for residents in assisted living facility and delivered high-quality support to meet needs.
- Reduced patient stress levels through effective communication and active listening skills.
Medical Courier Driver
Global Expansion
01.2021 - 10.2024
- Upheld compliance with HIPAA regulations while managing confidential patient information during deliveries.
- Ensured patient confidentiality by properly handling sensitive medical documents and specimens during transport.
- Maintained a clean, organized, and safe vehicle environment to ensure the proper handling of medical supplies and equipment.
- Communicated route progress to management, noting traffic, and construction issues to avoid delays for critical deliveries.
- Improved customer satisfaction by providing timely updates on shipment status and addressing concerns promptly.
- Enhanced delivery efficiency by optimizing route planning and adhering to strict schedules.
- Properly documented all specimens received using the correct software.
- Minimized errors in specimen handling by adhering to established guidelines for labeling, packaging, and temperature control requirements.
- Collaborated with healthcare professionals to facilitate smooth coordination of specimen pick-up and delivery processes.
- Developed strong relationships with clients by consistently delivering outstanding service and maintaining professionalism at all times.
PRN Patients Transportation
Medical Health Cooperation
07.2020 - 03.2021
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Assist patients with entering and existing the vehicle, providing support as needed based on mobility and medical conditions.
- Conduct pre-trips and post-trip vehicle inspections, ensuring proper maintenance and cleanliness.
- Safely transport behavior health patients between facilities, homes, and appointments while ensuring their comfort and well-being.
- Collaborate with hospital and facility staff to coordinate patient handoffs,following specific transport protocol and instruction.
- Adhere to all safety protocols, HIPPA regulations, and company policies regarding patient confidentiality and secure trasport.
Medical Delivery Driver
LabCorp
01.2017 - 02.2020
- Ensured safe transportation of sensitive medical products via careful handling and adherence to protocols.
- Streamlined delivery process by utilizing GPS technology for accurate navigation and time management.
- Reduced delivery times by efficiently planning and executing optimal routes.
- Enhanced patient satisfaction by delivering medical supplies promptly and accurately.
- Verified proper labeling and documentation for each specimen, reading errors and ensuring compliance with LabCorp and regulatory standards.
- Maintained accurate transport logs and records using handheld devices and LabCorp's internal tracking system.
- Operated a company vehicle to complete schedules and on-demand pick-ups and deliverers within designated routes, ensuring timely and secure transport.
- Trained in specimen rejection criteria, identifying and reporting issues such as incorrect labeling, leakage, or improper packaging.
- Providing emergency and after-hours courier services, responding promptly to urgent medical delivery requests.
Education
Business Administration And Management
University of Phoenix
Phoenix, AZ10-2021
Skills
- Time management
- Patient care
- Vital signs monitoring
- Compassion and empathy
- Leadership Development problem Resolution, Operational Management, Time Management, Reliability, Route Optimization, and Basic Medical Knowledge
- HIPAA compliance
- Basic life support
- Maintaining confidentiality
- Patient transfers
- Critical thinking
- Reliable team player
- Safety precautions
- Trustworthy companion
Certification
- HIPPA Certification ( Active)
- CPR and First Aid Certification (Active)
- Bloodborne Pathogen Certification (Active)
- BLS Card (Active)
- CNA - Certified Nurse Assistant (Active)
- Chemotherapy Certification Certification (Active
- Vehicle Insurance & Bonding (Active)
Work Type
Contract WorkTimeline
CNA
Central Louisiana State Hospital
10.2024 - 08.2025
Medical Courier Driver
Global Expansion
01.2021 - 10.2024
PRN Patients Transportation
Medical Health Cooperation
07.2020 - 03.2021
Medical Delivery Driver
LabCorp
01.2017 - 02.2020
Business Administration And Management
University of Phoenix
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