Quantez Lee
Kansas City,Missouri
Summary
Healthcare operations and transformation leader with 10+ years of progressive experience leading multi-site teams, managers, and project coordinators across academic medical centers, safety-net hospitals, federal healthcare programs, and enterprise organizations. Proven ability to oversee complex operations, strengthen workforce strategy, and deliver large-scale operational and technology initiatives. Recognized for aligning people, processes, and performance with organizational strategy to improve access, throughput, and service quality. Targeting Director-level roles in Healthcare Operations, Patient Access, or Clinical Support Services.
Overview
7
7
years of professional experience
Work History
Patient Services Supervisor
University of Kansas Health System
Kansas City, KS
05.2025 - Current
- Provide operational leadership for Patient Services teams across multiple Family Medicine clinics within a large academic medical center.
- Oversee staffing models, scheduling strategy, performance management, and talent development across geographically dispersed locations.
- Partner with physicians, clinic administrators, nursing, and revenue cycle leaders to align access operations with clinical and financial priorities.
- Standardized registration and scheduling workflows across clinics, improving efficiency by 25% and reducing access variability.
- Designed and implemented onboarding and training programs, reducing time-to-productivity by 30%.
Patient Access Supervisor
University Health
Kansas City, MO
10.2023 - 12.2024
- Directed patient access operations across multiple outpatient clinics in a complex safety-net health system.
- Held accountability for hiring, staffing strategy, performance management, employee relations, and workforce development.
- Reduced patient wait times by 15% and improved patient satisfaction by 10% through staffing optimization and workflow redesign.
Implementation Project Manager
Cerner / Oracle Corporation
Kansas City, MO
04.2020 - 06.2023
- Provided senior project management leadership for large-scale EHR implementations, overseeing project coordinators and cross-functional teams across multiple organizations and locations.
- Held direct oversight of project coordinators responsible for scheduling, issue tracking, milestone reporting, and documentation.
- Owned end-to-end project delivery including scope, timeline, risk management, stakeholder communication, and change management.
- Reduced project timelines by 15% and increased system adoption by 20% through disciplined project governance and team leadership.
Operations Manager
Maximus Federal
Kansas City, MO
05.2019 - 04.2020
- Led operations for federally regulated healthcare programs, managing 30+ staff and complex service-level requirements.
- Owned workforce planning, staffing strategy, productivity targets, and performance management.
- Improved productivity by 20% and reduced turnover by 10% through leadership development and operational discipline.
Education
Master of Healthcare Administration (MHA) - undefined
Liberty University
05.2025
Bachelor of Science - Business Management
Rasmussen University
08.2018
Skills
- Healthcare Operations
- Clinic Administration
- Enterprise People Leadership
- Manager Development
- Multi-Site Oversight
- Cross-Department Oversight
- Workforce Strategy
- Staffing Models
- Throughput
- Patient Access Optimization
- Patient Experience Optimization
- Budget Oversight
- Resource Allocation
- Project Governance
- Program Governance
- Process Improvement
- Operational Transformation
- Change Management
- System Standardization
- Executive Collaboration
- Physician Collaboration
- Stakeholder Collaboration
Websites
Earlier Leadership Experience
- Manager, Customer Service – IDEMIA
- District Supervisor – UniFirst
- Home Care Coordinator – Children’s Mercy Hospital
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Affiliations
- American college of healthcare executives
Languages
English
Native or Bilingual
Software
Microsoft Office
EPIC
CERNER
Interests
PEOPLE MANAGEMENT
C SUITE LEADERSHIP
Timeline
Patient Services Supervisor
University of Kansas Health System
05.2025 - Current
Patient Access Supervisor
University Health
10.2023 - 12.2024
Implementation Project Manager
Cerner / Oracle Corporation
04.2020 - 06.2023
Operations Manager
Maximus Federal
05.2019 - 04.2020
Master of Healthcare Administration (MHA) - undefined
Liberty University
Bachelor of Science - Business Management
Rasmussen University