Brandy Rangel
El Paso
Summary
Dynamic healthcare operations leader with multi-site leadership experience, specializing in training, compliance, HR operations, and performance growth. Proven ability to drive revenue, scale operations, and standardize processes across diverse clinical environments.
Overview
11
11
years of professional experience
Work History
Director of Training and Operations
Katie's Way PLUS, LLC
El Paso, TX
- Current
- Provide multi-site leadership across 10 clinics ensuring operational consistency and compliance.
- Serve as Interim HR lead managing employee relations, investigations, and performance management.
- Lead recruiting, onboarding, hiring, and workforce planning across multi-state operations.
- Develop SOPs, employee handbook, policies, and HR documentation.
- Author 1099 contracts, NDAs, and offer letters.
- Support payroll processes ensuring accuracy and compliance.
- Drive KPI improvements including revenue growth and patient volume.
- Train leadership and staff to standardize workflows and improve clinic performance.
Facility Director
Katie's Way, LLC
El Paso, TX
10.2024 - 07.2025
- Increased weekly revenue from ~$1,460 to ~$31,000 (2,020% growth).
- Expanded patient volume to 100–120 per week (6,400% growth).
- Managed staffing, payroll, budgeting, marketing, and billing.
- Developed SOPs adopted across multiple clinic locations.
- Built referral partnerships with community and military organizations.
Lead Admissions Associate II
PharMerica
Longmont, CO
08.2023 - 11.2024
- Managed team of five ensuring SOP compliance and performance standards.
- Verified insurance and admissions documentation.
- Conducted audits and implemented corrective actions.
- Trained staff and improved workflows.
Ophthalmic Technician
Eye Center of Northern Colorado
Greeley, CO
07.2020 - 08.2024
- Performed refractions and advanced diagnostic testing (OCT, pachymetry, visual fields, tonometry, angiography).
- Served as medical scribe documenting provider findings and treatment plans.
- Collected patient histories and supported provider workflow.
- Managed referrals, scheduling, and clinic flow.
- Maintained compliance with clinical standards.
Clinical Director
NoCo Speech & Diagnostics
Greeley, CO
08.2022 - 06.2023
- Oversaw daily clinic operations and provider scheduling.
- Developed SOPs and improved workflow efficiency.
- Ensured billing accuracy and compliance.
- Provided bilingual translation during assessments.
Training Coordinator / QA
BPL Plasma
10.2018 - 03.2020
- Led onboarding, training, and SOP development.
- Conducted audits and implemented corrective actions.
- Traveled to support new site openings and audit readiness.
- Trained staff from entry-level to management.
Phlebotomist / Donor Care Specialist
United Blood Services
El Paso, TX
03.2015 - 04.2016
- Performed donor screenings, vitals, and blood collections.
- Ensured SOP and FDA compliance.
- Supported mobile blood drives and patient safety.
Education
Associate of Applied Science - Nursing
Southwest University
El Paso, TX01-2017
High School Diploma - undefined
JM Hanks High School
01-2013
Skills
- Healthcare Operations
- Multi-site Leadership
- HR & Employee Relations
- SOP Development
- Training & Onboarding
- Compliance & Audits
- Recruiting
- Payroll Support
- KPI Management
- Bilingual English/Spanish
Timeline
Facility Director
Katie's Way, LLC
10.2024 - 07.2025
Lead Admissions Associate II
PharMerica
08.2023 - 11.2024
Clinical Director
NoCo Speech & Diagnostics
08.2022 - 06.2023
Ophthalmic Technician
Eye Center of Northern Colorado
07.2020 - 08.2024
Training Coordinator / QA
BPL Plasma
10.2018 - 03.2020
Phlebotomist / Donor Care Specialist
United Blood Services
03.2015 - 04.2016
Director of Training and Operations
Katie's Way PLUS, LLC
- Current
High School Diploma - undefined
JM Hanks High School
Associate of Applied Science - Nursing
Southwest University