Renee Rivera
MHC Healthcare
Fort Lauderdale,FL
1
Language
9
years of professional experience
Bilingual operations professional with experience in healthcare operations, Personal Injury (PI) cases, staff training, office management, executive support, and client relations. Skilled in coordinating multi-site operations, improving workflows, and building strong relationships in fast-paced environments.
Work History
Operations Training Team Associate
1 Year 4 Months- Coordinate multi-site healthcare operations while supporting clinical and administrative teams with day-to-day workflows and process implementation.
- Lead staff onboarding and training and support the development and implementation of standardized procedures across locations.
- Support Florida Personal Injury (PI) case operations, including PIP workflows, documentation, insurance processes, and case coordination.
- Collaborate with providers, leadership, billing, call center, and other departments to resolve operational issues and improve efficiency.
- Review operational workflows and reports to identify gaps and support process improvements.
Chiropractic Office Manager
1 Year 4 Months- Oversaw daily operations, including scheduling, billing, and staff coordination in a fast-paced clinical setting
- Led and developed team members on workflows, improving productivity and service quality
- Ensured smooth patient flow while maintaining a high standard of client care
Client Relations & Operations Lead
1 Year 4 Months- Built and maintained high-value client relationships, contributing to client retention and elevated service perception
- Enhanced brand positioning by contributing to interior design and client experience strategy in a high-end environment
- Trained staff on customer experience standards, improving service quality and consistency
Medical Receptionist / Case Manager
3 Years- Managed patient intake, scheduling, and documentation while supporting case workflows
- Communicated effectively with patients and providers to ensure continuity of care
- Maintained compliance and organization in a high-volume environment
Executive Operations Assistant
3 Years- Supported a fast-paced executive environment, managing complex scheduling, travel logistics, and high-priority communications
- Coordinated both professional and personal executive priorities to ensure seamless day-to-day operations
- Served as a trusted point of contact, maintaining discretion while handling sensitive and confidential matters
- Supported business initiatives and internal processes to improve operational efficiency and organization
- Facilitated communication between leadership and internal teams
Education
B.S. - Business Administration
In Progress
Skills
Healthcare Operations
Personal Injury (PI) Case Management
Operations Coordination
Training & Facilitation
Staff Onboarding & Development
Process & Workflow Improvements
Executive & Administrative Support
Client & Patient Relations
Bilingual — English & Spanish
Languages
Spanish
Timeline
Operations Training Team Associate
MHC Healthcare
06.2025 - CurrentRead More
Chiropractic Office Manager
Dr. Koloski Chiropractic
02.2024 - 06.2025Read More
Client Relations & Operations Lead
Parlour Beauty Boutique
02.2024 - 06.2025Read More
Medical Receptionist / Case Manager
MHC Healthcare
02.2021 - 02.2024Read More
Executive Operations Assistant
YOLOVY, LLC
01.2018 - 01.2021Read More
University of Maryland Global Campus
B.S. from Business Administration
Read More