Quantiasha Williams
New York,NY
Summary
Dynamic supervisor with a proven track record at One World Observatory, enhancing team productivity through effective training and mentoring. Skilled in customer service and attention to detail, I successfully improved customer satisfaction and streamlined operations, fostering a positive work environment while ensuring compliance with quality standards.
Overview
7
7
years of professional experience
Work History
Supervisor
One World Observatory
11.2022 - Current
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Developed staff skills through targeted training programs, resulting in improved performance and career growth opportunities.
Assistant Manager
KFC
08.2021 - 11.2022
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
Shift Leader Manager
Shake Shack
05.2018 - 08.2021
- Oversaw cash handling procedures, reducing discrepancies and increasing overall accuracy in financial transactions.
- Trained and mentored new employees to maximize team performance.
- Resolved customer complaints promptly and professionally, fostering positive relationships and maintaining brand loyalty.
- Adapted quickly to changing circumstances during shifts by reallocating resources effectively while maintaining a high level of customer satisfaction.
- Supervised employees and oversaw quality compliance with company standards for food and services.
Education
Associate of Arts - Culinary Arts
Auguste Escoffier School of Culinary Arts
Austin, TX05.2025
Skills
- Training and mentoring
- Goal oriented
- Staff management
- Customer service
- Attention to detail
Accomplishments
Employee of the year 2023
Employee of the quarter 2024 & 2025
Timeline
Supervisor
One World Observatory
11.2022 - Current
Assistant Manager
KFC
08.2021 - 11.2022
Shift Leader Manager
Shake Shack
05.2018 - 08.2021
Associate of Arts - Culinary Arts
Auguste Escoffier School of Culinary Arts
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