Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
Generic

Quantina Wilcox

Hampton,GA

Summary

Dynamic professional seeking a challenging position to leverage skills and experience within a forward-thinking organization that promotes opportunity, growth, and advancement. Proven ability to adapt and thrive in fast-paced environments while delivering exceptional results. Committed to continuous learning and development, with a strong focus on contributing to team success and achieving organizational goals. Eager to provide innovative solutions and a proactive approach to drive positive change.

Overview

18
18
years of professional experience

Work History

Ramp Agent (Customer Service)

Delta Air Lines
01.2023 - Current
  • Guide aircraft to and from gate positions, ensuring timely connections.
  • Load/unload baggage, mail, and cargo safely and efficiently.
  • Operate ground service equipment including tugs and belt loaders.
  • Baggage handler

Cabin Agent / Fill-in Lead / Auditor

Delta Air Lines
01.2021 - 01.2023
  • Supervised cabin cleaning and provisioning teams.
  • Conducted security inspections and cleanliness audits.
  • Reported compliance issues and trained staff on service standards.

Customer Service Assistant

Gate Gourmet
01.2015 - 01.2021
  • Assisted CSRs in aircraft catering and guided team operations.
  • Managed safe loading/unloading of catering equipment.

Logistics Clerk

New Breed
01.2012 - 01.2015
  • Processed shipments using SAP and VSM systems.
  • Prepared labels, packed cargo, and tracked daily operations in Excel.

Cabin Dispatch Coordinator

AirServ Corp
01.2008 - 01.2012
  • Dispatched overnight cabin service teams to Delta aircraft.
  • Managed communications with Delta and internal teams.
  • Logged shift reports and prepared detailed daily activity reports.

Education

Business Management - Accounting

DeVry University
09.2025

Certificate - Computer Information Systems

Atlanta Technical College
01.2004

Skills

  • Effective communication skills
  • Team leadership
  • Logistics & Dispatch Coordination
  • Aircraft Operations & Safety Compliance
  • Experienced in utilizing Microsoft Office applications
  • Experience with SAP and VSM integration

Accomplishments

    Dean List at Devry University Fall 2024 / Spring 2025

Languages

English

Timeline

Ramp Agent (Customer Service)

Delta Air Lines
01.2023 - Current

Cabin Agent / Fill-in Lead / Auditor

Delta Air Lines
01.2021 - 01.2023

Customer Service Assistant

Gate Gourmet
01.2015 - 01.2021

Logistics Clerk

New Breed
01.2012 - 01.2015

Cabin Dispatch Coordinator

AirServ Corp
01.2008 - 01.2012

Certificate - Computer Information Systems

Atlanta Technical College

Business Management - Accounting

DeVry University

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