Quantrel Davis
Buford,Georgia
Summary
To seek and maintain a full-time position that offers professional challenges, spearheading growth whilst utilizing interpersonal skills, excellent time management and problem-solving skills.
Customer focused professional with a proven track record of providing an above and beyond customer service experience.
Overview
8
8
years of professional experience
Work History
Patient Care Technician
Molina Healthcare
Bedford, TX
07.2024 - 02.2025
- Assisted residents with activities of daily living including bathing, grooming, toileting, transferring and getting to and from activities and prepping meals according to the individual service plan
- Clean and sanitize patient rooms and equipment
- Collect samples like blood, and urine
- Help patients manage their healthcare and treatment needs.
- Schedule appointments with doctors
- Maintain open lines of communication between patients and their healthcare providers
- Take vital signs like blood pressure, and temperature
Private Security
Adm Security Solutions
Dallas, TX
11.2022 - 06.2024
- Making sure that their guests feel welcomed, cared for, safe and valued
- Created a warm and welcoming environment for people from the moment they enter the establishment
- Security procedures and provide excellent customer service
- Patrolled the sites areas and checkpoints
- Recorded or note any suspicious activity
- Level 2 Security
Insurance Representative
Cigna Medical Health Insurance
Dallas, TX
12.2022 - 10.2022
- Presented health insurance policies to prospect and current customers
- Provided prompt and accurate customer information regarding: inquiries, insurance availability, eligibility, billing, coverages, filling prescriptions and shipping patients their medication to their resident
- Curated and calculated specific plans based on customers' needs
- Worked with internal and external networks to expand business reach
- Adhered to Company and industry standards, policies and regulations
- Processed customer claim submissions and billing disputes
- Tracked department KPIs to see where we could improve, grow and expand as both: a department and Company
Flight Attendant
American Airlines
Dallas, TX
12.2021 - 10.2022
- Provide applicable information, guidance and assistance to passengers onboard aircraft
- Process flight analytic reports both pre-and-post flight
- Ensure the safety, security and comfort of airline passengers pre-and-post flight–effectively ensuring regulations were followed
- Demonstrate/give instructions on the use of emergency equipment onboard
- Greet customers prior to boarding, whilst checking their boarding passes–accompanying them to their seats (children, disabled persons and elders)
- Upsell/encourage passengers to enroll in loyalty program (AAdvantage)
- Prepare and serve food and beverages to passengers
Pharmacy Technician Specialist
Walgreens
Lancaster, TX
03.2020 - 11.2021
- Utilized the safest/best nursing practices to facilitate a clean and healthy environment for patients, colleagues and other departmental staff– both: internal and external
- Organized and documented patients' health records, following OSHA guidelines
- Cross trained new staff on COVID assessments, screenings patient education and processes of documentation
- Adapted to the changing needs of the Market and prioritized the Care Port team, patients and community
- Helped to identify company problems, offering solutions and spearheading resolutions
Guest Experience Agent
W Victory Hotel Downtown Dallas
Dallas, TX
06.2017 - 07.2019
- Organized, confirmed and processed all guest check-ins/check-outs, room reservations, changes and cancellations using LightSpeed
- Secured payment via credit card capture/process for incidentals/room services and cost via Sertifi
- Verified and adjusted billing issues on folio if in fact departing/post guest had any
- Activated and disbursed room keys, processed through LightSpeed and Saflok
- Worked cross functional with various in house departments, such as Sales and Marketing to make sure our guest had a smooth transition upon arrival and departures
- Collected all guest IRD (In room dining: Breakfast, Lunch and Dinner) orders, processing them for F&B (Food and Beverage) via Toast tablet/POS
- Processed all guest dry cleaning orders and laundry services via our third party vendor
- Communicated with Valet for car pickups, luggage cart request and package services
- Communicated, answered and accommodated guest requests via Chat using GXP
- Processed all guest room services/ amenity request via GXP
- Restocked, ordered and inventoried our in-house Market
Education
Bachelor of Arts - Liberal Arts And General Studies
Wiley College
Marshall, TX05.2021
Skills
- CPR certified
- Microsoft Office
- Google Suite
- LightSpeed
Additional Information - References
Available Upon Request
Timeline
Patient Care Technician
Molina Healthcare
07.2024 - 02.2025
Insurance Representative
Cigna Medical Health Insurance
12.2022 - 10.2022
Private Security
Adm Security Solutions
11.2022 - 06.2024
Flight Attendant
American Airlines
12.2021 - 10.2022
Pharmacy Technician Specialist
Walgreens
03.2020 - 11.2021
Guest Experience Agent
W Victory Hotel Downtown Dallas
06.2017 - 07.2019
Bachelor of Arts - Liberal Arts And General Studies
Wiley College