Quantrenia Craig
Jacksonville,FL
Summary
As a certified professional coder with over 15 years of healthcare experience. Possess a strong background in managing complex projects, achieving strategic objectives, training and development of new employees. Bring a proven track record of success in the healthcare industry, with the ability to drive results, foster collaboration, and deliver on organizational goals. Seeking a leadership position that will leverage my expertise, empower teams, and contribute to the overall success, and growth of the organization.
Overview
39
39
years of professional experience
Work History
Revenue Cycle Specialist
University of Florida Jacksonville Physicians Inc.
03.2018 - Current
- Maximized reimbursements by staying current on payer requirements and maintaining strong relationships with insurance providers.
- Identified and resolved payment issues between patients and providers.
- Streamlined the revenue cycle process for improved efficiency and faster payment collection.
- Ensured accurate billing with thorough audits of patient accounts and insurance claims.
- Trained new team members on revenue cycle best practices, contributing to a more knowledgeable workforce.
Case Management Specialist
Select Quote Life Insurance
03.2014 - 08.2014
- Successfully met or exceeded sales quotas on a consistent basis through strategic planning, effective communication skills, and a commitment to understanding client needs.
- Retained valuable customers through diligent follow-up communication efforts after initial policy purchase, fostering long-term loyalty.
- Streamlined administrative tasks by implementing improved organizational systems that reduced time spent on paperwork without compromising accuracy or compliance standards.
- Collaborated with underwriters and insurance to expedite approval process for clients.
Help Desk Technician
Citibank
10.2006 - 03.2014
- Participated actively in ongoing professional development opportunities, staying current on industry trends and advances in technology.
- Conducted regular training sessions for new help desk staff, ensuring consistent quality of service across the team.
- Learned and adapted quickly to new technology and software applications.
- Managed high levels of call flow and responded to technical support needs to over 800 consumers each month.
- Resolved complex technical problems through effective troubleshooting techniques, enhancing the user experience.
Help Desk Support Specialist
Source One Healthcare
08.2003 - 06.2006
- Achieved high first-contact resolution rates by utilizing strong technical knowledge and problem-solving skills.
- Coordinated closely with other departments for cross-functional issue resolution when necessary.
- Managed high levels of call flow and responded to technical support needs of 80 - 90 consumers each day.
- Assessed client needs through active listening and asking probing questions, leading to accurate issue identification.
- Optimized workflow processes, resulting in faster ticket resolutions and increased productivity for Radiology equipment.
Help Desk Support Specialist
HCA Healthcare Inc.
07.2001 - 09.2002
- Oversaw & maintain a multi-platform/ server environment.
- Served as a liaison between customers and higher-level support teams, facilitating timely issue escalation when necessary.
- Enhanced customer satisfaction by promptly resolving technical issues and providing clear solutions.
- Facilitated accurate recording of information with the AS/400.
Business Analyst
Blue Cross Blue Shield of Florida
01.1986 - 06.2000
- Conducted comprehensive audits to identify inconsistencies and irregularities in medical claims data.
- Served as an expert resource for colleagues on medical coding systems such as ICD-10, CPT, and HCPCS Level II coding conventions.
- Maintained confidentiality of patient finances, records, and health statuses, with IT Cobol Programming.
- Increased claim processing efficiency by implementing new software, executing Mainframe testing. and streamlining workflows.
Education
Certified Professional Coder - Medical Physician Coder
American Academy of Professional Coders
Jacksonville, FLComp TIA A+ - Information Technology
PPI Computer Learning Center
Jacksonville, FLHigh School Diploma -
William M. Raines
Jacksonville, FLSkills
- Analytical Problem Solving
- Medical Billing Expertise
- Effective Communication
- IT service management
Timeline
Revenue Cycle Specialist
University of Florida Jacksonville Physicians Inc.
03.2018 - Current
Case Management Specialist
Select Quote Life Insurance
03.2014 - 08.2014
Help Desk Technician
Citibank
10.2006 - 03.2014
Help Desk Support Specialist
Source One Healthcare
08.2003 - 06.2006
Help Desk Support Specialist
HCA Healthcare Inc.
07.2001 - 09.2002
Business Analyst
Blue Cross Blue Shield of Florida
01.1986 - 06.2000
Certified Professional Coder - Medical Physician Coder
American Academy of Professional Coders
Comp TIA A+ - Information Technology
PPI Computer Learning Center
High School Diploma -
William M. Raines
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