XIOMARA VELEZ
Jacksonville,FL
Summary
Seasoned leader in healthcare administration at UNIVERSITY OF FLORIDA JACKSONVILLE PHYSICIANS, optimizing operations and enhancing patient access. Proficient in EPIC Systems and skilled in bilingual communication. Successfully oversaw 200+ employees, driving significant improvements in patient access.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Director, Patient Access Center
UNIVERSITY OF FLORIDA JACKSONVILLE PHYSICIANS
01.2023 - Current
- Currently provide oversight of the Patient Access Center operations, personnel and budget
- Oversight of 200+ employees
- Annually establish long and short-range objectives for Patient Access Center that link with business goals and objectives for access
- Work closely with leadership, Department Chairs, directors and partners as appropriate, to identify and implement specific strategies for short and long term goals to meet patient needs and improve access
- Optimize the use of technology
- Reorganize the department structure to better serve our partners and patients
- Participate in the Patient Advocacy Committee
- Participate in Ambulatory Operations Optimization Committee
- Participate in any Process Improvement committees as assigned
- Member of Patient Access Collaborative
Administrator
UNIVERSITY OF FLORIDA JACKSONVILLE PHYSICIANS
01.2020 - 01.2023
- Currently provide oversight of the Patient Access Center operations, personnel and budget
- Oversight of 100+ employees
- Annually establish long and short-range objectives for Patient Access Center that link with business goals and objectives for access
- Work closely with leadership, Department Chairs, directors and partners as appropriate, to identify and implement specific strategies for short and long term goals to meet patient needs and improve access
- Optimize the use of technology
- Reorganized the department structure to better serve our partners and patients
- Participate in the Patient Advocacy committee
- Participate in any Process Improvement committees as assigned
Manager
UNIVERSITY OF FLORIDA JACKSONVILLE PHYSICIANS
01.2012 - 01.2020
- Directed the activities of the Patient Access Center Team Leaders to ensure real-time management of Patient Access Center operations
- Oversight of 45+ employees
- Established and maintained critical and collaborative relationships with clinic managers and physician leaders to ensure departments meet call standards
- Developed management reports which track the Patient Access Center's ability to meet operational goals and objectives
Team Lead
UNIVERSITY OF FLORIDA JACKSONVILLE PHYSICIANS
01.2009 - 01.2012
- Coached agents to work towards company goals
- Oversight of 30+ employees
- Assisted in the implementation of Quality Assurance program
- Monitored calls on a weekly basis for all agents to ensure Quality was being maintained
- Monitored Weekly STATS to gear agents towards obtaining the set goal
- Maintained the Online Reference Tool to improve ease of scheduling
CSR
UNIVERSITY OF FLORIDA JACKSONVILLE PHYSICIANS
01.2008 - 01.2009
- Worked towards patient satisfaction, handling escalated calls and working in a partnership with the clinics to resolve pending issues
- Meet customer service goals and metrics
Accounts Payable Manager
DECONALVA, S.A.
, Dominican Republic
01.2006 - 01.2008
- Company Overview: Dominican Republic
- Executed reporting effectively
- Handling the individual files of over 200 clients
- I contributed in the reconciliation of Account Statements of each client
- Executed weekly information for payment projections
- Handled the DacEasy system and the execution of payments
- Managed the accounting department in absence of the Accountant
- Supervised 4 employees
- Handled the bank transfer for payroll
- Dominican Republic
Project Assistant
UNICEF
, Dominican Republic
01.2004 - 01.2006
- Company Overview: Dominican Republic
- Executed reporting effectively
- Responsible for the reception and effective handling of the telephone calls, facsimiles and correspondence
- Handled ProMS accounting system, execution of payments to consultants and counterparts
- Contributed to contract completion, letter writing, document translation
- Managed the logistics of several events: reservations, invitations, confirmation of participants, among other things
- Dominican Republic
Administrative Assistant
Rimi Consulting & Investment Corporation
, Puerto Rico
01.2002 - 01.2004
- Company Overview: Puerto Rico
- Executed reporting effectively
- Responsible for the reception and effective canalization of the telephone calls, facsimiles and correspondence
- I advised and offered individualized attention to residents of the home of in diverse areas such as: preliminary direction on qualification requirements and interviews, collections of rents, information of complaints, etc
- I organized and controlled the archives
- I efficiently carried out the responsibility of general invoicing of all the countable activities of the company, such as: administrative list, accounts to pay, expenses, etc
- Puerto Rico
Education
Degree - Business Administration, Human Resources
University of Puerto Rico
Skills
- Advanced English and Spanish Communication
- MS Office Proficiency
- Web Proficiency
- Microsoft Outlook Proficiency
- Experience with EPIC Systems
- Spendmap
- CORE360
Certification
- LSSYB
Timeline
Director, Patient Access Center
UNIVERSITY OF FLORIDA JACKSONVILLE PHYSICIANS
01.2023 - Current
Administrator
UNIVERSITY OF FLORIDA JACKSONVILLE PHYSICIANS
01.2020 - 01.2023
Manager
UNIVERSITY OF FLORIDA JACKSONVILLE PHYSICIANS
01.2012 - 01.2020
Team Lead
UNIVERSITY OF FLORIDA JACKSONVILLE PHYSICIANS
01.2009 - 01.2012
CSR
UNIVERSITY OF FLORIDA JACKSONVILLE PHYSICIANS
01.2008 - 01.2009
Accounts Payable Manager
DECONALVA, S.A.
01.2006 - 01.2008
Project Assistant
UNICEF
01.2004 - 01.2006
Administrative Assistant
Rimi Consulting & Investment Corporation
01.2002 - 01.2004
- LSSYB
Degree - Business Administration, Human Resources
University of Puerto Rico
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