Quaquez Lucas
Atlanta,GA
Summary
Organized Logistics Specialist with six years of experience in project management and skill at multitasking with great prioritization and focus. Skilled at data analysis and streamlining operations for increased processing functionality and optimizing business profitability. Dedicated to solutions-oriented problem-solving and effective employee training. Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public.
Overview
8
8
years of professional experience
Work History
Sales Representative
Primo Water
Atlanta, GA
07.2023 - Current
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Expanded customer base through cold calling, networking, and relationship building.
- Increased sales revenue by identifying and targeting high-potential accounts.
- Maintained up-to-date knowledge of industry trends for informed decision-making during client interactions.
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Trained and mentored new sales representatives.
Logistics Specialist
United States Army
Colorado Springs, CO
01.2020 - 07.2023
- Improved supply chain efficiency by implementing new software and monitoring systems.
- Developed systems for organizing reports and records to drive integrity.
- Coordinated cross-functional teams to execute complex logistics projects on time.
- Built long-term relationships due to prompt and courteous service.
- Validated inventory levels and updated systems using handheld devices.
Logistics Specialist
United States Army
Guantanamo Bay Cuba
12.2019 - 12.2021
- Maintained compliance with all relevant regulations, ensuring safe transportation of goods while avoiding costly fines or penalties due to non-compliance issues.
- Verified transactions, product orders and shipping dates and entered information into databases and reports.
- Managed and tracked package transfers such as bills of lading, delivery receipts, packing lists and load tags.
- Tracked and managed transfer paperwork such as packing lists.
- Provided customers with status updates for tracked packages.
Logistics Specialist
United States Army
Fort Hood, TX
09.2016 - 12.2019
- Tracked supply, equipment and product inventory quantities to maintain necessary levels.
- Coordinated incoming and outgoing shipments to maintain schedules.
- Managed inventory levels for optimal cost savings and minimal stockouts.
- Oversaw every phase of supply chain, from purchase order to delivery to invoicing, targeting 100% end-user satisfaction.
- Handled high-volume paperwork and collaborated with administrators to resolve invoicing and shipping problems.
Education
High School Diploma -
Langston Hughes High School
Fairburn, GAAssociate of Arts - Business
Campus College
08.2026
Skills
- Customer Service
- Customer Relations
- Customer Relationship Building
- Interpersonal communication skills
- Complex Problem-Solving
- Relationship Building
- Product and service knowledge
- Sales Presentations
- Upselling and Cross Selling
- Negotiation Tactics
- Performance Improvement
- Strategy Development
- Cold-calling
- Business Development
- Staff Training
Timeline
Sales Representative
Primo Water
07.2023 - Current
Logistics Specialist
United States Army
01.2020 - 07.2023
Logistics Specialist
United States Army
12.2019 - 12.2021
Logistics Specialist
United States Army
09.2016 - 12.2019
High School Diploma -
Langston Hughes High School
Associate of Arts - Business
Campus College