QUARAAN KILLINGSWORTH
Trenton,USA
Summary
Dedicated Customer Service professional with over 5 years of experience delivering exceptional support and problem-solving solutions to clients. Proficient in active listening and effective communication, with a strong ability to adapt to diverse situations. Adept in identifying customer needs and fostering long-lasting relationships, resulting in increased customer satisfaction and retention.
Overview
7
7
years of professional experience
Work History
Assistant General Manager
Planet Fitness
Trenton, NJ
11.2024 - Current
- - Supervise and support a team of 10 staff members to ensure efficient daily operations
- - Process biweekly payroll accurately and in a timely manner
- - Generate and analyze reports for cash and debit transactions
- - Coach and train employees to maintain high customer service standards
- - Resolve escalated customer concerns to ensure satisfaction and retention
Client Responsiveness Center Agent
Manheim Auto Auction
Bordentown, NJ
11.2020 - 05.2023
- - Handled 100+ calls nationwide regarding vehicle title status and title exceptions
- - Assisted clients with post-repossession vehicle redemption
- - Negotiated vehicle purchases between buyers and sellers
- - Generated vehicle releases for dealership owners using Salesforce and AS400 systems
Logistics Coordinator
Value City Furniture
Dayton, NJ
10.2019 - 04.2020
- - Managed multi-line phone systems and directed calls
- - Monitored delivery routes and resolved delivery issues
- - Processed payroll for third-party delivery companies
- - Ensured compliance with DOT regulations
Dispatch Specialist
JB Hunt Transport
Cranbury, NJ
08.2018 - 07.2019
- - Handled 100+ calls nationwide regarding vehicle title status and title exceptions
- - Assisted clients with post-repossession vehicle redemption
- - Negotiated vehicle purchases between buyers and sellers
- - Generated vehicle releases for dealership owners using Salesforce and AS400 systems
Education
High School Diploma - undefined
Jackson High School
Jackson, GA01.2010
Skills
- Microsoft Office Suite
- Conflict Resolution
- Leadership
- Communication
- Creativity
- Strategic Thinking
Timeline
Assistant General Manager
Planet Fitness
11.2024 - Current
Client Responsiveness Center Agent
Manheim Auto Auction
11.2020 - 05.2023
Logistics Coordinator
Value City Furniture
10.2019 - 04.2020
Dispatch Specialist
JB Hunt Transport
08.2018 - 07.2019
High School Diploma - undefined
Jackson High School