Quardrea Baker

Founded and scaled a full-service moving and relocation company, overseeing strategic planning, sales, operations, and talent development. Directed all aspects of business operations, including P&L, customer service, marketing, and compliance, building the company into a recognized local leader.

• Grew the business from a startup to a profitable operation, achieving consistent year-over-year revenue growth.
• Led a team of movers, drivers, and coordinators, developing leaders, and ensuring high retention.
• Negotiated contracts with residential and commercial clients, increasing market share.
• Implemented loss prevention strategies, reducing damages/claims, and improving efficiency.
• Built and sustained a strong customer service culture, driving repeat business and referrals.
• Managed fleet, logistics, and scheduling to maximize efficiency while minimizing costs.
• Directed company strategy to enhance service offerings and client satisfaction.
• Oversaw daily operations to ensure efficient moving and logistics processes.
• Managed budgeting and resource allocation for operational needs and projects.
• Fostered a positive company culture through employee engagement and communication.
• Evaluated performance metrics to inform strategic decision-making and improvements.
• Recruited, trained, mentored, and managed employees at all levels within the organization.

Directed high-volume retail operations, with responsibility for sales growth, customer service, and loss prevention.

• Increased sales by 174% in two years, improving district ranking from #20 to #2.
• Recognized as #1 in Customer Service (182 stores) and #1 in Sales. Budget (20 stores).
• Built strong customer relationships and community presence through consistent outreach and service excellence.
• Coached and developed teams of 8–20 associates, many of whom were promoted into leadership roles.
• Managed daily store operations and ensured compliance with company policies.
• Coordinated promotional activities and merchandising displays to enhance sales.
• Addressed customer inquiries and resolved issues to improve satisfaction levels.
• Conducted daily store operations, including opening and closing procedures and cash handling.