Quaresha Caldwell
Summary
Medical professional driven by providing the best and safest care to all patients and their families. Pediatrics is my dream, healthcare is my passion.
Overview
9
9
years of professional experience
Work History
Medical Assistant
Children's Wisconsin
01.2022 - Current
- Performing all clinical tasks and duties within the scope of clinical medical assistant in pediatrics research, primary care, & urgent care
- Navigating through systems (EPIC)
- Measuring vital signs
- Phlebotomy
- EKGs
- Processing and storing human specimen in laboratory
- Blood, urine, saliva processing with centrifuge
- Performing POCT testing (RSV, COVID-19, Influenza, Strep)
- Administrating injections and immunizations (IM, Sub Q, TB, IV)
- Administer Nebulizer
- Administer Medications
- Right patient, right drug, right dose, right site, right time
- Scheduling patients and/or medical procedures via phone or email
- Collaborated with multiple teams to ensure smooth patient flow and effective communication of medical information
Daycare Worker
Inspiring Minds Development Center
12.2015 - 06.2024
- Improved daycare environment by maintaining cleanliness, organization, and safety standards consistently.
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
- Taught children to organize toys, wash hands, and share by leading by example.
- Enforced rules and managed behavior through developmentally appropriate discipline.
- Implemented creative arts and crafts projects
- Collaborated effectively with fellow staff members to create a cohesive team dedicated to providing top-quality childcare services.
Lead Remote Support Agent
Fiserv Forum
02.2017 - 02.2022
- Delivered professional phone and email support, maintaining a consistently positive tone throughout all communications.
- Supervised a team of approx. 10 employees per shift to ensure productivity, quality assurance, and adherence to company policies
- Managed over 50 incoming calls, and emails per day
- Escalated critical issues promptly to ensure rapid resolution for clients experiencing significant difficulties or potential business impact.
- Worked closely with account managers in handling unique or sensitive client situations requiring personalized attention and care during problem-solving activities.
- Participated in regular training sessions to stay updated on the latest product developments and industry trends.
- Contributed to the formulation and execution of customer service policies and protocols, aiming to improve customer self-service capabilities.
Driver
RITEWAY BUS SERVICES
06.2017 - 01.2020
- CDL obtained Class B,C,D
- Endorsement P
- Communication - interact with students, staff, & families in a professional and courteous manner
- Patience & Courtesy - Manage student behavior and create a respectful and friendly environment
- Conflict Resolution - Address concerns or issues from students, school staff, and parents with professionalism and empathy
- Public Relations - Represent the school district positively in the community through professional conduct
- Responsible for the safe efficient and timely operation of a school bus, or any other commercial passenger vehicles
- Transporting souls to and from home, school, or other destinations assigned
- Followed all relevant traffic laws and safety regulations.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
Education
Medical Assistant -
Center For Healthcare Careers of Southeast Wis.
Milwaukee, WI01.2022
High School Diploma -
Alexander Hamilton High School
06.2010
Skills
- Patient advocacy
- Trauma informed care
- Team building abilities
- Entry level coding and billing
- Customer service
- Direct patient care
- Data entry
- Medical knowledge
- Familiar with medical terminology
- Infection and prevention control
- Crisis management
- EMR management
- Quality control for laboratory instruments
- Working knowledge of Excel
- Working knowledge of Word
- Working knowledge of PowerPoint
- Working knowledge of Sharepoint
Languages
English
Full Professional
Timeline
Medical Assistant
Children's Wisconsin
01.2022 - Current
Driver
RITEWAY BUS SERVICES
06.2017 - 01.2020
Lead Remote Support Agent
Fiserv Forum
02.2017 - 02.2022
Daycare Worker
Inspiring Minds Development Center
12.2015 - 06.2024
Medical Assistant -
Center For Healthcare Careers of Southeast Wis.
High School Diploma -
Alexander Hamilton High School
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