Quashuna Redd
Orlando,USA
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
8
8
years of professional experience
1
1
Certification
Work History
FC Associate
Amazon
Daytona Beach, FL
08.2025 - Current
- Oversaw daily operations to ensure efficient order fulfillment and inventory management.
- Trained and mentored new associates on safety protocols and operational best practices.
- Conducted regular training sessions on equipment usage and safety compliance for team members.
- Maintained clean and organized workspaces, adhering to health and safety regulations while maximizing productivity.
- Selected packing materials based on size, quantity and fragility of package contents.
- Took on extra hours and shifts during busy periods to meet tight shipping deadlines.
- Collaborated with team members to ensure timely completion of daily workload.
Customer Service Representative
Alorica
Lake Mary, FL
12.2023 - Current
- Resolved customer issues and concerns related to product and service usage.
- Documented call information for auditing and reporting purposes.
- Maintained and updated customer information as necessary.
- Executed upselling strategies to promote new or enhanced services.
- Communicated with customers via phone and chat to address inquiries promptly.
Customer Service Representative
Sedgwick
Orlando, FL
02.2022 - 01.2024
- Managed inbound calls assisting customers with claims.
- Maintained a high level of professionalism when dealing with difficult customers.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
Customer Service Representative
Faneuil
Orlando, FL
01.2021 - 02.2022
- Conducted inbound communications with claimants to confirm details and obtain further information for benefits eligibility assessment for DEO.
- Maintained a high level of professionalism when dealing with difficult customers.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
Customer Service Representative
GMS Connect
Orlando, FL
03.2019 - 01.2021
- Scheduled inbound and outbound calls for member home visits.
- Resolved billing and service equipment issues through thorough research.
- Coordinated appointments for detail measuring and installation services.
- Processed and maintained paperwork to support operational efficiency.
Financial Care Representative
Synchrony Bank Call Center
Orlando, FL
12.2017 - 06.2018
- Assisted customers with completing paperwork for loan applications.
- Researched account information in order to answer customer questions promptly and accurately.
- Advised customers on the best course of action when facing financial difficulties.
- Developed customized solutions for customers based on their individual needs.
Education
High school diploma -
New Directions community school
Orlando, FL05.2019
Skills
- Customer service
- Accounts receivable management
- Financial reporting
- Team collaboration
- Search engine optimization
- Sales expertise
- Food production techniques
- Typing proficiency
- Software troubleshooting
- Financial analysis
- Call center operations
- Negotiation skills
- Windows proficiency
- Proofreading abilities
- Kitchen management
- Driving skills
- Analytical skills
- Time management strategies
- Help desk support
- Strategic planning capabilities
- Adobe InDesign proficiency
- Medical terminology
- Claims processing
- Time management
- Insurance verification
- HIPAA compliance
- Verbal and written communication
- Adobe Creative Suite expertise
- Retail sales experience
- Customer support services
- digital marketing strategies
- Cash handling procedures
- Banking operations
Certification
- ServSafe
- Food Handler Certification
Timeline
FC Associate
Amazon
08.2025 - Current
Customer Service Representative
Alorica
12.2023 - Current
Customer Service Representative
Sedgwick
02.2022 - 01.2024
Customer Service Representative
Faneuil
01.2021 - 02.2022
Customer Service Representative
GMS Connect
03.2019 - 01.2021
Financial Care Representative
Synchrony Bank Call Center
12.2017 - 06.2018
High school diploma -
New Directions community school