Quatesha Crumbley
Atlanta,Georgia
Summary
Dependable with a strong drive to succeed and an eagerness to learn. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Technical Support Representative
Kelly Services
11.2022 - Current
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Documented support interactions for future reference.
- Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
- Managed high levels of call flow
Customer Service Representative
Assurant
02.2021 - 11.2022
- Promoted high customer satisfaction by resolving account issues with knowledgeable and friendly service.
- Upheld quality control policies and procedures to increase customer satisfaction.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Accurately review documents related to property damage, review inspection results, and request claim funds disbursements.
Customer Service Representative
Teleperformance
08.2019 - 02.2021
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Consulted with customers to resolve service and billing issues.
Education
Bachelors - Forensic Science
Savannah State University
Savannah, GA05.2017
Skills
- Problem Solving
- Data Entry: 50 WPM
- Exceptional Customer Service
- MS Office Proficiency
- Application Support
- Complaint Resolution
Certification
- Technical Support Fundamentals, Google - 2022
- Bits and Bytes of Computer Networking, Google - 2022
Timeline
Technical Support Representative
Kelly Services
11.2022 - Current
Customer Service Representative
Assurant
02.2021 - 11.2022
Customer Service Representative
Teleperformance
08.2019 - 02.2021
Bachelors - Forensic Science
Savannah State University
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