Quatirra Johnson
NJ
Summary
Results-driven Agile Scrum Master known for enhancing team productivity and efficiently driving projects to completion. Possess specialized skills in agile methodologies, sprint planning, and backlog refinement, ensuring smooth project flow and timely delivery of solutions. Excel in fostering collaboration, adaptability, and problem-solving skills to navigate complex challenges and achieve goals.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Optical Lab Technician/Sales Advisor
Visionworks
Bloomfield, NJ
03.2024 - 02.2025
- Handled administrative tasks for staff, and overall operations.
- Provided feedback on product performance based on test results obtained from experiments conducted.
- Provided excellent customer service, whether face-to-face or through phone conversations.
- Identified needs of customers promptly and efficiently.
- Assisted sales personnel in sales techniques and recommended improvements.
- Employed sales techniques to boost sales and services.
Agile Project Manager
Capital One
New York, NY
01.2022 - 04.2023
- Trained in project management, with a focus on agile methodologies and Amazon Web Services, obtaining SAFe Scrum Master and AWS Certified Cloud Practitioner certifications.
- Led two software delivery teams by running stand-up meetings, resolving obstacles, communicating with stakeholders, coordinating ceremonies, and managing projects in JIRA and JIRA Align.
- Onboarded new hires, helping them get acclimated to the system.
- Perform follow-up actions on agility health ceremonies, encouraging teams to improve their agile maturity to foster good habits.
Intern - Commercial Bank Technology
Capital One
Mclean, VA
08.2021 - 01.2022
- Sorted and monitored project dependencies between teams to ensure on-time delivery, using JIRA Align.
- Created a central team site via Confluence to keep the team informed of status and key issues.
- Organized the Commercial Tech Team's Inventory Registry tool by weekly communicating with over 20 employees for resource planning and management.
- Analyzed commercial tech hiring metrics reporting to help identify opportunities and prioritize active roles.
Receptionist
Staybridge Suites
Stafford, VA
04.2017 - 11.2021
- Assisted with administrative tasks such as inventory management, office supplies, and documentation filing.
- Process billing transactions, guest payments, and handle billing inquiries in a timely and accurate manner.
- Communicate with customers via phone and/or email if required to verify instructions or confirm transactions.
- Maintain accurate guest records and data entry, ensuring confidentiality and compliance with privacy policies.
Education
Information Technology Training -
Year Up / Northern Virginia Community College
Woodbridge, VA02.2021
Skills
- Scrum Master Certification
- SAFe Scrum Master Certification
- AWS Certified Cloud Practitioner
- Microsoft Office Suite 2016
- JIRA
- JIRA Align
- Opera
- Customer service support
- Sales Support
- Multitasking
- Product research
- Client information research
- Project Management
- Communicating
- Negotiating
- Problem-solving
- Influencing project delivery
Websites
Certification
- Scrum Master Certification
- SAFe Scrum Master Certification
- AWS Certified Cloud Practitioner
Awards
- Year Up: Strive to Learn Award, 04/01/21
- Loyalty Champion, 12/01/17 - 11/01/21
Timeline
Optical Lab Technician/Sales Advisor
Visionworks
03.2024 - 02.2025
Agile Project Manager
Capital One
01.2022 - 04.2023
Intern - Commercial Bank Technology
Capital One
08.2021 - 01.2022
Receptionist
Staybridge Suites
04.2017 - 11.2021
Information Technology Training -
Year Up / Northern Virginia Community College
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