Quatrina Bilbrew
Clarksville,Tennessee
Summary
Well-qualified candidate with proven success in improving operations and solving problems. Highly proficient in building lasting relationships with key decision makers, customers and team members to further company goals. Ready to leverage training and experience to take on new professional challenges.
Overview
24
24
years of professional experience
Work History
Patient Care Assistant
Vantage Pointe Village Assisted Living
03.2023 - Current
- Attended to patient and family's immediate needs and concerns by acknowledging and providing required attention.
- Recorded temperature, blood pressure, pulse, or respiration rate as directed by medical or nursing staff.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Monitored and maintained cleanliness, sanitation, and organization of assigned station and service areas.
- Supported patient mobility needs with correct assistive devices and proper body mechanics to prevent injuries.
- Helped enhance unit operations by continuously delivering accurate, efficient care and maintaining performance objectives.
- Maintained clean and safe environment to promote patient safety and comfort.
Human Resources Manager
Army National Gaurd
03.2000 - 09.2023
- Maintained human resources regulatory compliance with local, state and federal laws.
- Maintained company compliance with local, state, and federal laws, in addition to established organizational standards.
- Proven ability to function as liaison with stakeholders to interpret and understand corporate structure, policies, and operations to provide solutions that enable an organization to achieve its goals and objectives.
- Recognized for focused communication skills and the ability to effectively evaluate needs and deliver creative and appropriate solutions.
- Extraordinary capacity to multitask, manage competing priorities with ease while achieving organizational objectives. Esteemed team leader with the innate ability to inspire confidence at all levels.
- Unequaled level of commitment and dedication served in the Army National Guard for over 15 years.
- Technical proficiencies include IPPS-A, SIDPERS HR Software, E-MILPO, AFCOS, HRMS, and Microsoft Office Suite.
- Holds current Secret clearance
Direct Support Professional
Sunrise Community Of Tennessee
08.2022 - 03.2023
- Assisted disabled clients to support independence and well-being.
- Administered medication as directed by physician.
- Maintained clean, safe, and well-organized patient environment.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Encouraged and supported clients to participate in recreational and leisure activities to promote social interactions and reduce loneliness.
- Updated patient files with current vitals, behaviors, and other data relevant to treatment planning.
- Cooked meals and assisted patients with eating tasks to support healthy nutrition.
- Led patient or group recreational activities for enhanced patient outcomes.
- Developed and implemented individualized care plans to meet individual needs of each client.
- Transported clients to medical and dental appointments to provide support.
Customer Service Manager
Agero
01.2021 - 08.2022
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Researched and corrected customer concerns to promote company loyalty.
- Collaborated with upper management to improve customer service processes and support structures company-wide.
Education
General Studies
University of Maryland Global Campass
Baltimore, MD2010
Criminal Justice
Central Texas College
Killeen, TX2010
GED -
Central Texas College
Killeen, TX12.1993
Skills
- MS Office Expertise
- Staff Management
- Compassionate Client Care
- High Customer Service Standards Adherence
- Leadership
- Extraordinary capacity to multitask, manage competing priorities with ease while achieving organizational objectives Esteemed team leader with the innate ability to inspire confidence at all levels
- Unequaled level of commitment and dedication served in the Army National Guard for over 20 years
- Strategic Planning
- Organizational Skills
- Clerical Support
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
The real test is not whether you avoid this failure, because you won’t. It’s whether you let it harden or shame you into inaction, or whether you learn from it; whether you choose to persevere.
Barack Obama
Timeline
Patient Care Assistant
Vantage Pointe Village Assisted Living
03.2023 - Current
Direct Support Professional
Sunrise Community Of Tennessee
08.2022 - 03.2023
Customer Service Manager
Agero
01.2021 - 08.2022
Human Resources Manager
Army National Gaurd
03.2000 - 09.2023
General Studies
University of Maryland Global Campass
Criminal Justice
Central Texas College
GED -
Central Texas College
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