Well-qualified candidate with proven success in improving operations and solving problems. Highly proficient in building lasting relationships with key decision makers, customers and team members to further company goals. Ready to leverage training and experience to take on new professional challenges.
Open To Work
Hi, I’m
Quatrina Bilbrew
Clarksville,Tennessee
Summary
Overview
26
years of professional experience
Work History
Metro Nashville Airport AuthorityNashville, TN
Customer Service Representative
12.2023 - Current
Job overview
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Managed high-volume calls, ensuring timely response and customer satisfaction.
- Implemented process improvements that enhanced operational efficiency and service quality.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Army National GaurdGreenville, KY
Human Resources Manager
03.2000 - 09.2023
Job overview
- Maintained human resources regulatory compliance with local, state and federal laws.
- Maintained company compliance with local, state, and federal laws, in addition to established organizational standards.
- Proven ability to function as liaison with stakeholders to interpret and understand corporate structure, policies, and operations to provide solutions that enable an organization to achieve its goals and objectives.
- Recognized for focused communication skills and the ability to effectively evaluate needs and deliver creative and appropriate solutions.
- Extraordinary capacity to multitask, manage competing priorities with ease while achieving organizational objectives. Esteemed team leader with the innate ability to inspire confidence at all levels.
- Unequaled level of commitment and dedication served in the Army National Guard for over 15 years.
- Technical proficiencies include IPPS-A, SIDPERS HR Software, E-MILPO, AFCOS, HRMS, and Microsoft Office Suite.
- Holds current Secret clearance
Vantage Pointe Village Assisted LivingAshland City, TN
Patient Care Assistant
03.2023 - Current
Job overview
- Attended to patient and family's immediate needs and concerns by acknowledging and providing required attention.
- Recorded temperature, blood pressure, pulse, or respiration rate as directed by medical or nursing staff.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Monitored and maintained cleanliness, sanitation, and organization of assigned station and service areas.
- Supported patient mobility needs with correct assistive devices and proper body mechanics to prevent injuries.
- Helped enhance unit operations by continuously delivering accurate, efficient care and maintaining performance objectives.
- Maintained clean and safe environment to promote patient safety and comfort.
Sunrise Community Of TennesseeClarksville, TN
Direct Support Professional
08.2022 - 03.2023
Job overview
- Assisted disabled clients to support independence and well-being.
- Administered medication as directed by physician.
- Maintained clean, safe, and well-organized patient environment.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Encouraged and supported clients to participate in recreational and leisure activities to promote social interactions and reduce loneliness.
- Updated patient files with current vitals, behaviors, and other data relevant to treatment planning.
- Cooked meals and assisted patients with eating tasks to support healthy nutrition.
- Led patient or group recreational activities for enhanced patient outcomes.
- Developed and implemented individualized care plans to meet individual needs of each client.
- Transported clients to medical and dental appointments to provide support.
AgeroClarksville, TN
Customer Service Manager
01.2021 - 08.2022
Job overview
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Researched and corrected customer concerns to promote company loyalty.
- Collaborated with upper management to improve customer service processes and support structures company-wide.
Education
University of Maryland Global CampassBaltimore, MD
from General Studies
2010
University Overview
Central Texas CollegeKilleen, TX
from Criminal Justice
2010
University Overview
Central Texas CollegeKilleen, TX
GED
12.1993
University Overview
Availability
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Skills
- MS Office Expertise
- Staff Management
- Compassionate Client Care
- High Customer Service Standards Adherence
- Leadership
- Extraordinary capacity to multitask, manage competing priorities with ease while achieving organizational objectives Esteemed team leader with the innate ability to inspire confidence at all levels
- Unequaled level of commitment and dedication served in the Army National Guard for over 20 years
- Strategic Planning
- Organizational Skills
- Clerical Support
Work Preference
Job Search Status
Open to workWork Type
Full TimeLocation Preference
On-SiteRemoteHybridSalary Range
$50000/yr - $200000/yrTimeline
Customer Service Representative
Metro Nashville Airport Authority
12.2023 - Current
Patient Care Assistant
Vantage Pointe Village Assisted Living
03.2023 - Current
Direct Support Professional
Sunrise Community Of Tennessee
08.2022 - 03.2023
Customer Service Manager
Agero
01.2021 - 08.2022
Human Resources Manager
Army National Gaurd
03.2000 - 09.2023
University of Maryland Global Campass
from General Studies
Central Texas College
from Criminal Justice
Central Texas College
GED