Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

QUAY W I L L I S

Miami,FL

Summary

Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Summer Staff Counselor

WinShape Camps
06.2025 - 08.2025
  • Led daily activities for 50+ campers, ensuring safety, engagement, and personal growth.
  • Coordinated and facilitated team-building exercises, recreational games, and faith-based programs for ages 6–16.
  • Provided mentorship and emotional support to campers, building positive relationships and modeling core values.
  • Collaborated with a team of 20 staff members to execute camp-wide events and maintain an uplifting camp culture.
  • Communicated effectively with parents, leadership, and staff to ensure smooth daily operations and address concerns.

Youth Fair Event Staff Security
03.2025 - 04.2025
  • Patrolled vendor booths and event grounds to ensure safety, prevent theft, and maintain order
  • Provided assistance to vendors and attendees, offering directions and reporting any issues to supervisors
  • Maintained a visible presence to deter disruptive behavior and support a safe, welcoming environment

Customer Service Representative

Sutherland
09.2024 - 02.2025
  • Answer inbound calls
  • Descalate frustrated members and retain their loyalty
  • Provide solutions for situational gaps of care
  • Address concerns and questions from members
  • Handle resolution reports
  • Assist other team members in providing solutions to members

Student Leader

Miami Job Corp
01.2023 - 01.2024
  • Learned about administrative tasks
  • Assisted other students in understanding concepts
  • Gained hands-on experience through temporary assignments
  • Earned certificate to further keyboarding skill

Part-Time Stock Associate

Bath and Body Works
01.2022 - 01.2023
  • Assisted customers in search of specialty items
  • Computed sales prices and total
  • Answered calls regarding store hours and offerings
  • Restock shelves
  • Design merchandise displays
  • Keep records for inventory
  • Greeted customers immediately upon arrival
  • Work with team members to successfully open and close store

Part-Time Customer Service Agent

USAA
01.2022 - 01.2023
  • Answered inbound calls
  • Created profiles for members and update sensitive information
  • Assisted with card issues and card activation
  • Explained recent charges and transactions
  • Ensured military members feel cared for and supported
  • Maintained knowledge of promotions and features for various services

Customer Service Agent

Turbo Tax
01.2021 - 01.2022
  • Answered inbound calls
  • Supported customers in submitting their taxes before the deadline
  • Created profiles for customers and update sensitive information
  • Troubleshoot card issues and errors on taxes
  • Explained the purpose of specific forms for filing
  • Maintained knowledge of promotions and features for various services
  • Assisted other team members and provide resources in chat

Sales Associate

White House/Black Market
01.2017 - 01.2021
  • Kept work area clean and organized
  • Researched items that aren’t in stock for customers or provide alternate recommendations
  • Stayed up to date on fashion trends and competitor offerings
  • Ascertained if customers need assistance or would prefer minimal interaction
  • Upsaled items through various deals and promotions
  • Checked emails and update customer inquiries
  • Restocked shelves and unpack inventory
  • Greeted customers immediately upon arrival

Education

High School Diploma -

Rising Stars Academy
Melbourne, FL
03.2021

Skills

  • Sales
  • Customer Service
  • Inventory & Operations
  • Team building
  • Time efficiency

Certification

  • Miami Job Corp
  • Microsoft Certified in Word, Excel and PowerPoint
  • OPAC Certification
  • Filling / proofreading / reading comprehension Applying policies / customer service interaction /reading comprehension / numeric filing / spelling
  • Financial record keeping / bank deposit / basic reconciliation / petty cash
  • Key boarding / Data entry

Timeline

Summer Staff Counselor

WinShape Camps
06.2025 - 08.2025

Youth Fair Event Staff Security
03.2025 - 04.2025

Customer Service Representative

Sutherland
09.2024 - 02.2025

Student Leader

Miami Job Corp
01.2023 - 01.2024

Part-Time Stock Associate

Bath and Body Works
01.2022 - 01.2023

Part-Time Customer Service Agent

USAA
01.2022 - 01.2023

Customer Service Agent

Turbo Tax
01.2021 - 01.2022

Sales Associate

White House/Black Market
01.2017 - 01.2021

High School Diploma -

Rising Stars Academy

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