QUAZI A RAHMAN
17011 108th Avenue, Jamaica,NY
Summary
Personable and dedicated Customer Service Representative with extensive experience in retail industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Member Care Specialist
Alclear LLC
New York, NY
07.2023 - 09.2023
- Answered member questions about products and services.
- Leveraged software and systems to research and resolve member inquiries.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
- Adjusted bills and refunded money to resolve customers' service or billing complaints.
- Led on- and off-site customer support teams across multiple time zones.
- Helped members resolve account problems and navigate internal systems to handle routine needs.
Sales Ambassador
Alclear LLC
Elmhurst, NY
07.2022 - 07.2023
- Upheld strong customer service standards while completing screenings.
- Monitored and conducted passenger screening.
- Verified photo IDs and tickets to allow guests passage.
- Coordinated and maintained smooth passenger traffic flow through airport security checkpoints.
- Demonstrated product features to align with customer needs.
- Adhered to company initiatives and achieved established goals.
- Developed customized sales techniques to successfully sell and upsell services to new and existing clients.
Customer Service Representative
One Support
San Marcos, TX
10.2020 - 05.2022
- Assisted customers with making payments or establishing payment plans to bring accounts current.
- Fielded customer complaints and queries, fast-tracking them for problem resolution.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Consulted with customers to resolve service and billing issues.
- Processed documentation and troubleshot discrepancies to build client rapport.
- Answered inbound calls, chats and emails to facilitate customer service.
Front Desk Receptionist
Days Inn Hotel
Fort Myers, FL
09.2019 - 03.2020
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
- Answered telephones and greeted visitors to assist, answer questions and direct.
- Received incoming calls and coordinated with staff to fulfill customer requests.
- Prepared daily shift close reports and balanced cash register to accurately reflect all transactions.
Assistant Deli Manager
Publix
Fort Myers, FL
07.2016 - 11.2018
- Updated food displays, cases and other customer-facing areas to increase sales of special items.
- Received new inventory and rotated stock by dates to keep items fresh and usable.
- Maximized customer satisfaction scores by training employees well and implementing strong customer relations standards.
- Reduced costs by controlling portion sizes and eliminating all types of waste.
Gas Station Manager
Citgo Gas Station
Cape Coral, FL
10.2013 - 07.2016
- Trained, managed and motivated employees to promote professional skill development.
- Maintained retail store presentation by overseeing merchandise replenishment, customer courtesy and inquiry response.
- Identified client business and operational needs and introduced services to provide solutions.
- Generated daily operational and sales reports for corrective action or continuous improvement.
Education
Associate of Business Administration -
Florida SouthWestern State College
Fort Myers, FL08.2016
High School Diploma -
Cape Coral High School
Cape Coral, FL05.2013
Skills
- Customer assistance
- POS system operation
- Working collaboratively
- Work ethic
- Multitasking
- Problem-solving abilities
- Microsoft Office expertise
- Inbound and Outbound Calling
- Clerical support
- Adaptive team player
- Technologically savvy
Certification
- Google IT Support Certification https://www.credly.com/badges/dc9cdd30-a990-4402-bb41-16188b6d4988/public_url
- SIDA Badge - LGA (07/2022-09/2023)
Timeline
Member Care Specialist
Alclear LLC
07.2023 - 09.2023
Sales Ambassador
Alclear LLC
07.2022 - 07.2023
Customer Service Representative
One Support
10.2020 - 05.2022
Front Desk Receptionist
Days Inn Hotel
09.2019 - 03.2020
Assistant Deli Manager
Publix
07.2016 - 11.2018
Gas Station Manager
Citgo Gas Station
10.2013 - 07.2016
Associate of Business Administration -
Florida SouthWestern State College
High School Diploma -
Cape Coral High School
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