Qubilah Felix
Columbus,GA
Summary
Results-driven Senior Claims Analyst known for productive and efficient task completion. Skilled in data analysis, claims management, and regulatory compliance. Excel in critical thinking, problem-solving, and communication to effectively resolve claims issues and support team objectives.
Overview
8
8
years of professional experience
Work History
Senior Claims Analyst
Aspirion Health Resources
Columbus, GA
07.2025 - Current
- Analyzed complex claims data to identify trends and discrepancies.
- Collaborated with healthcare providers to resolve claim issues efficiently.
- Conducted audits on claims submissions to ensure compliance with regulations.
Customer Service Representative
Automated Health Systems
Springfield, MA
07.2023 - 02.2025
- Identify customer needs and provide solutions to ensure customer satisfaction and retention.
- Effectively communicate with team members to ensure customer needs are met and issues are resolved in a timely manner.
- Maintain a high level of product and service knowledge to effectively address customer inquiries and provide appropriate solutions.
- Responded to customer inquiries with clarity and professionalism.
Direct Support Professional
PATHLIGHT
Springfield, MA
10.2017 - 05.2020
- Take care of individuals with disabilities.
- Wrote reports detailing support and service provided throughout each shift.
- Coordinated recreational activities and medical appointments for assigned clients.
- Provided active treatment services as outlined in personal care plans.
Education
Masters - clinical psychology
American International College
Columbus, GA 06.2026 - 11.2025
Bachelor of Art -
American International College
Skills
- Client support
- Goal setting
- Records maintenance
- Data Analysis
- Task prioritization
- Critical thinking
- Problem-solving
- Communication
- Time management
- Adaptability
- Customer service
- Organizational skills
Timeline
Masters - clinical psychology
American International College
06.2026 - 11.2025
Senior Claims Analyst
Aspirion Health Resources
07.2025 - Current
Customer Service Representative
Automated Health Systems
07.2023 - 02.2025
Direct Support Professional
PATHLIGHT
10.2017 - 05.2020
Bachelor of Art -
American International College