Queacha Seward
Fort Myers,FL
Summary
Proven team player with a strong background in customer service and sanitation practices, honed at companies like Starbucks. Excelled in creating positive customer experiences and maintaining high cleanliness standards. Skilled in beverage making and delivery, and adept at fostering teamwork and collaboration. Demonstrated ability to improve sales through personalized service, showcasing effective verbal communication and problem-solving skills.
Overview
10
10
years of professional experience
Work History
Cafeteria Worker
Christopher Russo
Evangelical Christian School
07.2023 - Current
- Cleaned and sanitized surfaces, tools and equipment.
- Restocked condiments, beverages and utensils per expected use levels.
- Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas.
- Prepared ingredients and recipe components ahead of time.
Substitute Bus Attendant
Lee County School District Transportation
14701 Six Mile Cypress Pkwy
08.2019 - 03.2021
- Ensured timely pick-up and drop-off of students by following established routes and schedules.
- Developed strong relationships with faculty and staff, fostering collaboration and mutual respect that positively impacted overall student experience.
- Provided guidance to new substitute attendants, sharing best practices for successful bus management.
- Coordinated efforts with fellow attendants during multi-bus events such as athletic competitions, ensuring seamless transitions between buses for all involved parties.
- Collaborated with the bus driver to address behavioral issues, promoting positive behavior among students.
Barista
Starbucks
11000 Terminal Access RD
10.2018 - 06.2020
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Controlled line and crowd with quick, efficient service.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
Hostess/Food Runner
HMS Host International
11000 Terminal Access RD
06.2016 - 10.2018
- Answered customer questions about hours, seating, and menu information.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
Crew Member
Culver's Restaurant
12651 S Cleveland Ave,
05.2014 - 03.2016
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
Education
High School Diploma -
Homestead Job Corps
12350 S.W. 285TH St. Homestead FL, 3390307.2012
Skills
- Dishwashing
- Sanitation Practices
- Cooking
- Problem-Solving
- Cleaning and sanitizing
- Money Handling
- Verbal and written communication
- Food Quality Standards
- Cafeteria equipment operations
- Customer Service
- Cash Register Operation
- Teamwork and Collaboration
- Cleaning
- Food Safety
- Clear Communication
- Employee Training
- Food Running
- Timely food delivery
- POS System Operation
- Table Setting
- Beverage Making and Delivery
Timeline
Cafeteria Worker
Christopher Russo
07.2023 - Current
Substitute Bus Attendant
Lee County School District Transportation
08.2019 - 03.2021
Barista
Starbucks
10.2018 - 06.2020
Hostess/Food Runner
HMS Host International
06.2016 - 10.2018
Crew Member
Culver's Restaurant
05.2014 - 03.2016
High School Diploma -
Homestead Job Corps