Queen Borner
Ocala,FL
Summary
Compassionate Patient Care Technician with experience at AdventHealth, skilled in vital signs monitoring and phlebotomy. Proven ability to enhance patient comfort and dignity while training staff on best practices. Adept at managing high-stress situations, ensuring quality care and customer satisfaction through effective communication and technical support. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Patient Care Technician
AdventHealth
08.2024 - 09.2025
- Prepared and maintained medical equipment for procedures and examinations.
- Demonstrated adaptability by working effectively with patients of diverse backgrounds and medical conditions, providing personalized care for each individual.
- Provided high-quality personal care to patients, promoting comfort and dignity during their hospital stay.
- Trained new staff on best practices in patient care techniques and safety protocols.
- Performed blood draws, EKGs, and other diagnostic tests accurately and efficiently for prompt analysis by healthcare professionals.
Customer Service Representative
Sitel Call Center
09.2021 - 03.2023
- Assisted customers with inquiries and resolved issues efficiently.
- Provided product information and guidance to enhance customer satisfaction.
- Maintained accurate records of customer interactions and transactions.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Utilized CRM software to track customer requests and follow-ups effectively.
Education
High School Diploma -
Vanguard High School
Ocala, FLAssociate of Science - Radiology
College of Central Florida
Ocala, FL04-2027
Skills
- Vital signs monitoring
- Specimen collection
- CPR certification
- Patient observation
- Blood glucose testing
- Phlebotomy techniques
- End-of-life care
- Microsoft Office Suite
- Technical support
- Live chat support
- CRM software
- Customer service
- Data entry
Certification
- CNA - Certified Nursing Assistant Issued 09/2022- Exp. 05/2027 license number CNA424850
- PT - Phlebotomy Technician
Languages
English
Native or Bilingual
Timeline
Patient Care Technician
AdventHealth
08.2024 - 09.2025
Customer Service Representative
Sitel Call Center
09.2021 - 03.2023
High School Diploma -
Vanguard High School
Associate of Science - Radiology
College of Central Florida