Stephanie Raines
Hopkins,MINNESOTA
Summary
Friendly and empathetic with excellent communication skills, dedicated to providing outstanding service and support. Possesses solid understanding of customer needs and conflict resolution, coupled with strong problem-solving abilities. Aiming to build positive customer relationships and contribute to customer satisfaction and loyalty.
Overview
7
7
years of professional experience
Work History
Cross Training/Pharmacy Technician/Manager
Walgreens
10.2020 - 11.2023
- Filling labeling and packaging medications
- Ordering supplies
- Maintaining records
- Addressing any conflicts with customers
- Complying with all health and safety standards
- Exemplary customer service skills
- Always go above and beyond for customers/patients
- Number one in the district area and region for getting customers donations for red nose foundation
Spa Coordinator
The Zone
02.2019 - 01.2020
- Answered incoming calls
- Made appointments and rescheduled for clients
- Setup new clients
- Took payments and ran credit cards
- Made outgoing confirmation calls
Freight Coordinator
The Buckle
10.2017 - 03.2019
- Received inbound freight
- Putting sensors on product
- Getting all products ready to go on the floor
Event Security
Monterrey Security
10.2016 - 09.2017
- Maintain the integrity of the Delta 360 Club By providing safe and secure crowd control when it pertained to the Minnesota Vikings and their personal
- Screen patrons during ingress via bag searching technique, hand wander metal detector, ID verification scanner
- Regulate and monitor credentials of everyone for specific access to sensitive location areas throughout venues
Education
Diploma -
Marshall Senior High
Marshall, MN01.1993
Skills
- Adherence to high customer service standards
- Problem-solving skills
- Team collaboration
- New hire training
- Supply ordering
- Problem-solving
- Customer focused
- Conflict management
- Customer relations
- Conflict resolution techniques
- Complaint resolution
- Complaint handling
Timeline
Cross Training/Pharmacy Technician/Manager
Walgreens
10.2020 - 11.2023
Spa Coordinator
The Zone
02.2019 - 01.2020
Freight Coordinator
The Buckle
10.2017 - 03.2019
Event Security
Monterrey Security
10.2016 - 09.2017
Diploma -
Marshall Senior High
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