Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Syeda zahra

Woodbridge,VA

Summary

Dynamic Pharmacy Technician with a proven track record at Kaiser Permanente, excelling in drug utilization review and complaint handling. Recognized for enhancing customer service support and ensuring FDA compliance, I effectively resolved patient issues while maintaining high accuracy in prescription processing. Committed to operational excellence and fostering positive patient relations.

When i was manager in walmart i was Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Pharmacy Technician

Kaiser Permanente
08.2024 - Current
  • Entered and processed patients' prescriptions into internal system.
  • Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
  • Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.
  • Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
  • Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.

Customer Service Desk Cashier

Restaurant
03.2016 - 04.2024
  • Worked flexible schedule and extra shifts to meet business needs.
  • Answered questions about store policies and addressed customer concerns.
  • Welcomed customers and helped determine their needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Resolved escalated customer disputes with special actions such as discounts.
  • Counted money in drawers at beginning and end of each shift.

Department Manager

Walmart
02.2018 - 03.2022
  • Developed detailed plans based on broad guidance and direction.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Managed senior-level personnel working in marketing and sales capacities.
  • Established team priorities, maintained schedules and monitored performance.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.

Education

Master of Arts -

University of Punjab
Lahore ,pakistan
06-2011

Skills

  • Drug utilization review
  • Complaint handling
  • Insurance reconciliation
  • FDA compliance
  • Billing support
  • Drawer management
  • Payment processing
  • Customer service support
  • Adherence to high customer service standards

Certification

  • CPhT - Certified Pharmacy Technician
  • CM - Certified Manager Certification

Languages

Hindi
Native or Bilingual
English
Native or Bilingual
Urdu
Native or Bilingual

Timeline

Pharmacy Technician

Kaiser Permanente
08.2024 - Current

Department Manager

Walmart
02.2018 - 03.2022

Customer Service Desk Cashier

Restaurant
03.2016 - 04.2024

Master of Arts -

University of Punjab

Similar Profiles

  • Marie A. Stevenson

    Marie A. StevensonMarie A. Stevenson

    Patient at Patient FinancialAdvisor, Kaiser Permanente Eligibility and FinancialServices, FinancialAdvisor, Kaiser PermanentePatient at Patient FinancialAdvisor, Kaiser Permanente Eligibility and FinancialServices, FinancialAdvisor, Kaiser Permanente

  • MICHAEL NAVA

    MICHAEL NAVAMICHAEL NAVA

    Area Director at Kaiser Permanente – The Permanente Medical GroupArea Director at Kaiser Permanente – The Permanente Medical Group

  • Karina Mahey

    Karina MaheyKarina Mahey

    Teleservice Representative at Kaiser Permanente - The Permanente Medical GroupTeleservice Representative at Kaiser Permanente - The Permanente Medical Group

  • Edith Naguna

    Edith NagunaEdith Naguna

    Special Needs Program Care Mgt RN Consultant at Kaiser Permanente - Southern California Permanente Medical GroupSpecial Needs Program Care Mgt RN Consultant at Kaiser Permanente - Southern California Permanente Medical Group

  • Sylvia Ampofo Ansah

    Sylvia Ampofo AnsahSylvia Ampofo Ansah

    Information Security Analyst at KBR INC.Information Security Analyst at KBR INC.

CREATE PROFILE