Queen Elise Madrid
Miami Lakes,FL
Summary
Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Overview
7
7
years of professional experience
Work History
server
Cooper’s Hawk Restaurant & Winery
05.2021 - Current
- Assist customers in order selection, recommended specific menu items, and ensured prompt, accurate service
- Ensured high guest check averages by suggesting and selling additional food and beverage items
- Continually visited guest tables to promote inviting and attentive service
- Provide direct assistance to bartender and wait staff
- Significantly increased guest check averages by promoting appetizers, specialty items, and wine selections
- (Hit Grand Cru 2022)
server
Yummy House Tampa
05.2019 - 05.2021
- Work with POS system to place orders, manage bills and handle complimentary items for dissatisfied customers
- Collaborate with kitchen team to support order preparation, manage efficient deliveries and minimize customer service issues by verifying meals
Front desk
Hilton Tampa
11.2017 - 04.2019
- Answer multi-line phone system to respond to inquiries and transfer calls to connect departments and personnel
- Keep accounts in balance and run daily reports to verify totals
- Liaised with housekeeping and maintenance staff to address requests and complaints made by guests
Education
Bachelor of Science - Tourism Management
Bulacan State University
Philippines03-2016
Skills
- Skilled in Digital Tools
- Advanced Skills in Microsoft Office
- Strong Time Allocation Skills
- Effective Interpersonal Communication
- Skilled in High-Pressure Environments
- Strong Attention to Detail
- Client relationship building
- Upselling strategies
- Critical Thinking and Problem-Solving
- Collaborative Teamwork
- Effective Problem-Solving
- Accurate Data Entry
- Technical Documentation
Timeline
server
Cooper’s Hawk Restaurant & Winery
05.2021 - Current
server
Yummy House Tampa
05.2019 - 05.2021
Front desk
Hilton Tampa
11.2017 - 04.2019
Bachelor of Science - Tourism Management
Bulacan State University
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