Queen Howard
Greenville,North Carolina
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
5
5
years of professional experience
Work History
Administrative Assistant,
Arowwai Industries
10.2023 - Current
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
Office Coordinator
Borcelle
01.2022 - 09.2023
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Provided administrative support to staff members, assisting with daily tasks as needed to promote productivity across the organization.
- Tracked records, filed documents, and maintained communication between clients to manage office activities.
- Served as a point of contact for clients visiting the office, providing exceptional customer service that led to increased client retention rates.
Collections Agent
Regionals
04.2020 - 01.2022
- Built rapport with customers by demonstrating understanding of their situation while seeking fair resolutions.
- Processed payments and applied to customer balances.
- Maintained high volume of calls and met demands of busy and productive group.
- Negotiated to collect balance in full.
Education
Bachelor of Science - HEALTHCARE
Edgecombe Community College
Tarboro, NC05-2025
High School Diploma -
Penn Foster Career School
Scranton, PA05-2012
Skills
- Customer service
- Data entry
- Computer skills
- Office administration
- Administrative support
- Microsoft Word
- Time management
- Microsoft Excel
- Microsoft outlook
- Excel spreadsheets
Timeline
Administrative Assistant,
Arowwai Industries
10.2023 - Current
Office Coordinator
Borcelle
01.2022 - 09.2023
Collections Agent
Regionals
04.2020 - 01.2022
Bachelor of Science - HEALTHCARE
Edgecombe Community College
High School Diploma -
Penn Foster Career School
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