Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Queenell Bates

West Sacramento,CA

Summary

Compassionate Patient Service Representative, experienced in diverse administrative functions for patient care. Trained in various physical therapy condition requirements and treatment modalities. A positive team player with strong communication and time management skills. Open to all training opportunities for professional growth.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Patient Service Representative

Sutter Medical Foundation-Pediatric Rehab
Sacramento, CA
11.2021 - Current
  • Accessed patient information through various software applications, maintaining strict confidentiality to remain compliant with HIPAA regulations.
  • Scheduled and confirmed patient appointments with patients and healthcare professionals.
  • Obtained insurance verification and authorization to submit financial clearance of patient accounts.
  • Assisted patients by answering questions and providing information regarding referrals.
  • Resolved escalated patient complaints relating to denied or delayed referrals promptly.

Patient Service Representative/Physical Therapy Technician

Sutter Medical Foundation (Part Time)
Auburn, CA
01.2018 - 07.2020
  • Utilized customer service skills and detailed system knowledge to support hospital and clinic operations.
  • Efficiently collects copayments, ran insurance eligibility and entering referrals.
  • Scheduled and confirmed patient appointments with patients and healthcare professionals.
  • Accessed patient information through variety of office software applications, maintaining strict confidentiality to remain compliant with HIPAA regulations.
  • Assisting with patient care in a physical therapy outpatient setting. Includes ROM stretches, Ultrasounds, and a variety of different clinical modalities.

Courtesy Clerk

Bel Air Grocery Store
Sacramento, CA
08.2015 - 06.2018
  • Greeted every customer with a smile, friendly manner and personalized support to drive store loyalty.
  • Assisted 5 cashiers by bagging groceries with either plastic, paper or reusable cloth bags.
  • Placed customer items into bags using proper techniques to protect delicate items and separate different groups.
  • Assisted customers with price checks, heavy items and finding products.
  • Collected shopping carts from parking lot to maintain clean, organized parking lot area.

Education

High School Diploma -

Grant Union High School
Sacramento, CA

Certification - Physical Therapy Technician

Carrington College California - Sacramento
Sacramento, CA

Skills

  • General office
  • Patient oriented
  • Communication Skills
  • Organization
  • Chart Pulling
  • Microsoft Word/Excel/Epic
  • HIPAA requirements
  • Insurance processing
  • Body mechanics
  • CPR certified
  • Knowledge Of Medical Terminology

Certification

  • CPR certified through American Heart Association
  • AED certification

Timeline

Patient Service Representative

Sutter Medical Foundation-Pediatric Rehab
11.2021 - Current

Patient Service Representative/Physical Therapy Technician

Sutter Medical Foundation (Part Time)
01.2018 - 07.2020

Courtesy Clerk

Bel Air Grocery Store
08.2015 - 06.2018

High School Diploma -

Grant Union High School

Certification - Physical Therapy Technician

Carrington College California - Sacramento
  • CPR certified through American Heart Association
  • AED certification

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Queenell Bates