QUEENETH MMA
Dallas,TX
Summary
Dynamic Training Manager with a proven track record at Texas Instruments Inc, adept at leveraging data analysis and agile management to enhance employee performance. Skilled in developing impactful learning solutions and fostering a collaborative culture, I excel in driving training compliance and continuous improvement initiatives that elevate organizational success.
Overview
1
1
Certification
17
17
years of professional experience
Work History
Training Manager
Texas Instruments Inc
Dallas, TX
04.2022 - Current
- Facilitated employee learning, growth, and professional development through engaging methods for adult learners in virtual environments, including self-paced modules, podcasts, micro learning, and discussion sessions, fostering a collaborative and innovative work culture that enhances customer fulfillment.
- Evaluate organization training requirements and work with subject matter experts to design learning solutions to optimize employee performance and production quality.
- Manage the enterprise Learning Management System (LMS) and administer training compliance throughout the establishment.
- Collaborated with cross-functional teams (HR, Manufacturing operations, IT, Facilities/ESH, etc.) and subject matter experts to define and achieve efficient training objectives.
- Managed job roles and OJT documentation on myLearning platform, ensuring compliance and tracking through effective utilization of job role structures and data analytics to generate meaningful metrics and dashboards.
- Apply a strong learning and curious mindset to set up AI enabled tools and other emerging techs to scale up training solutions such as content development, automated training plans and impact analysis.
- Monitor and report training compliance metrics across various teams and shifts.
- Communicate progress and updates on training initiatives to stakeholders, ensuring transparency and engagement to HR and leadership.
US Factory Training Coordinator
Texas Instruments Inc
Dallas, Tx
04.2020 - 04.2022
- Coordinate the development and execution of comprehensive training programs for the assigned fabs including on-the-job training (OJT) and classroom instruction, certification, trainer/auditor programs.
- Coordinate onboarding programs (internal movements and external hire) for the assigned fab(s) in collaboration with the central program team to streamline the onboarding experience, including equipment distribution and access management. This includes facilitating and instructing of specific orientation sessions in the classroom and in-fab.
- Led training-related projects, ensuring milestones and deliverables were met within established timelines while tracking progress and reporting outcomes.
- Collaborated across fabs to replicate systems and programs, avoiding duplication of efforts.
- Conducted surveys and collected feedback from employees on training modules, identifying needs and gaps for continuous improvement.
- Performed job shadowing on Manufacturing Specialists to study operations processes, performance and identify training needs.
- Collaborate and coordinate actions across modules with other leads, coordinators, and supervisors.
- Actively participate in continuous improvement activities including root cause analysis, preventative actions, and communication fan-out to the team.
- Assisted with 5s training requirements for new hires to streamline end user experience.
Manufacturing Supervisor
Texas Instruments Inc
Dallas, TX
01.2019 - 04.2020
- Implemented direct labor staffing plan for 300mm fab manufacturing team, optimizing workforce allocation.
- Led 5s efforts and projects on designated shift to address manufacturing and technical issues, enhancing cost management and cycle time in a highly automated factory.
- Developed and selected personnel to maintain efficient production operations.
- Support and execute an established priority lot protocol, ensuring rapid lot movement of critical lots.
- Make recommendations on direct/indirect labor.
- Plan and administer policies and procedures.
- Communicate process changes, production goals, and helping resolve issues involving the engineering support groups.
- Reported production issues to management for resolution.
- Learn processes to prevent scrap occurrence, poor quality and lost cycle time.
Collections Specialist Supervisor
Genpact LLC
Dallas, TX
03.2018 - 12.2018
- Resolved client credit delinquencies by implementing tailored solutions, restoring accounts to good standing and enhancing customer satisfaction.
- Provide resolutions at the first point of contact, to prevent customers from having to call back
- Handled complaints effectively, escalating complex issues as needed to ensure timely resolution.
- Demonstrated customer service, negotiation, and communication skills, addressing the specific needs of vulnerable customers to foster trust and loyalty.
- Comply with all federal and state specific laws that regulate collections and servicing activities
- Responded to customer requests through various channels including telephone, internet, and written correspondence.
- Maintain and update customers’ related information in the database to ensure that customers’ records are accurate; collecting and accessing appropriate information relevant to call type
Account Payable Specialist
AJ Bart Inc
Addison, TX
06.2016 - 02.2018
- Oversaw payment of company bills, invoices, and processed purchase orders, ensuring compliance with policies and timely execution.
- Executed high volume of work efficiently and accurately, prioritizing tasks to consistently meet client processing schedule expectations.
- Demonstrate Knowledge of accounting principles and Accounts Payable processes.
- Conducted verification tasks to confirm accuracy of documentation and processes, contributing to overall quality assurance.
- Assist in development of production formats and keying (data entry) procedures.
- Demonstrate high levels of safety awareness and notifying supervisor of potential hazards.
- Follow the security and privacy policies, standards and guidelines in order to protect the informational assets of both the company and their customers.
Customer Service/Administration
GE Springfield Ltd
01.2014 - 05.2015
- Provide clear and concise information to customers to assist and resolve their issues remotely.
- Handle incoming calls and outbound signals relating to customer support
- Identified and resolved issues through systematic problem-solving techniques.
- Evaluated service technician needs, created, scheduled, and closed service jobs to ensure timely resolutions.
- Coordinate and implement office procedure for smooth running and effective office functions.
- Assisted with clerical tasks, including data entry and filing documents in an organized manner. and administrative activities such as organizing meetings, workshops, and training.
- Overseeing and monitoring all procurement services to division staff and ensures timely distribution of notices.
Business Development/Marketing Executive
Ashbeth Industries Ltd
08.2011 - 11.2013
- Identified and proposed business deals by engaging potential partners.
- Explored business opportunities through network maintenance and active participation in professional organizations.
- Maintain a current and accurate knowledge of other products, being able to highlight their disadvantages and promote relevant benefits.
- Developed weekly schedule of planned activities while accurately tracking all client interactions.
- Handle correspondence related to all selling activities.
Admin/Protocol Officer
MRS Shipping Line Ltd
04.2009 - 12.2010
- Crew change and transit visa processing.
- Prepared courier shipments and coordinated with courier services for timely delivery.
- Performed various banking tasks, including deposits and withdrawals.
- Provided logistics and support to staff and visitors, facilitating smooth operations and effective travel arrangements.
- Reviewing and analyzing travel plans for General Managers' approval.
- Assisted in preparing monthly financial reports and payroll, ensuring accuracy and compliance.
- Cleared all memorandum of understanding and letters of agreement.
Education
BTech. - Maritime Management Technology
Federal University of Technology, Owerri (FUTO)
10-2007
Skills
- Training and Learning Management
- Blackboard Learn, Talent LMS, Moodle
- Google Classroom
- Agile Management
- Customer Service
- Manufacturing Operations
- Business Development
- Data Analysis
- Collections
- Account Payable and Receivable
- Office Administration, Excel,Word
- Documentation Specialist
- SAP, SPARS, SAGE
Certification
Professional Scrum Master (PSM), Scaled Agile Framework (SAFe)
Timeline
Training Manager
Texas Instruments Inc
04.2022 - Current
US Factory Training Coordinator
Texas Instruments Inc
04.2020 - 04.2022
Manufacturing Supervisor
Texas Instruments Inc
01.2019 - 04.2020
Collections Specialist Supervisor
Genpact LLC
03.2018 - 12.2018
Account Payable Specialist
AJ Bart Inc
06.2016 - 02.2018
Customer Service/Administration
GE Springfield Ltd
01.2014 - 05.2015
Business Development/Marketing Executive
Ashbeth Industries Ltd
08.2011 - 11.2013
Admin/Protocol Officer
MRS Shipping Line Ltd
04.2009 - 12.2010
BTech. - Maritime Management Technology
Federal University of Technology, Owerri (FUTO)