Queenie Hall
Albany,GA
Summary
Organized Dental Receptionist with a 15 year track record of providing exceptional customer service to patients in a dental office environment. Effective time management and interpersonal skills with the ability to understand insurance and various coverage plans.
Overview
28
28
years of professional experience
Work History
Receptionist
Dental Partners Of Georgia
Albany, Georgia
03.2021 - 08.2024
- Provided excellent customer service by creating positive experiences and building trust with patients and staff
- Prepared insurance claims, explained benefits and outlined pricing details for procedures and services
- Answered telephone calls
- Managed patient billing
- adhered to strict HIPPA guidlines
Receptionist
King Dental Center
Albany, GA
02.2020 - 03.2021
- Greeted incoming patients professionally and provided friendly, knowledgeable assistance
- Responded to inquiries from callers seeking information
- Confirmed appointments, verified insurance information, and managed patient billing
- Handled cash and credit card payments, documenting transactions on patient ledger
Dental Front Office Coordinator
Dr. Daniel Gray
Orlando, FL
07.2014 - 05.2016
- Prepared claim forms for dental insurance with 100% accuracy.
- Maintained and managed patient records in compliance with confidentiality regulations.
- Scheduled appointments for new and existing patients, factoring in provider availability and scheduling loads.
- Adhered to strict HIPAA guidelines at all times to protect patient privacy.
Dental Front Office Manager
Janice Sistrunk Carlton DDS
Orlando, FL
10.2006 - 06.2014
- Maintained and managed patient records in compliance with security regulations.
- Prepared claim forms for dental insurance with 100% accuracy
- Scheduled and confirmed appointments and meetings for Dr. Carlton.
- Managed staffing including payroll calculations, time off, and performance reviews
- Addressed and resolved any patient grievances
Dental Assistant
Sistrunk Dental Center
Winter Park, FL
04.1996 - 05.2005
- Cleaned and sterilized dental instruments and equipment, organized operatory and restocked supplies in preparation for next patient always maintaining health and safety practices.
- Prepared and arranged instruments, medications and required materials, including cement, composites and impression materials.
- Successfully assisted dentist by performing four-handed dentistry and other chair-side duties.
- Poured dental impressions to fabricate study models
- Packed all case in preparation for lab pick up
- Accurately kept log of dental laboratory cases tracking case type, lab name and due date
Education
GED -
Westside Technical School
Ocoee, FLSkills
- HIPPA/ confidentiality laws
- Dental insurance billing
- Adept at multi-line phones
- Excellent multitasking capability
- Customer service
- Teamwork
- OSHA requirements
Timeline
Receptionist
Dental Partners Of Georgia
03.2021 - 08.2024
Receptionist
King Dental Center
02.2020 - 03.2021
Dental Front Office Coordinator
Dr. Daniel Gray
07.2014 - 05.2016
Dental Front Office Manager
Janice Sistrunk Carlton DDS
10.2006 - 06.2014
Dental Assistant
Sistrunk Dental Center
04.1996 - 05.2005
GED -
Westside Technical School
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