Kimberly Moore
North Cape May,NJ
Summary
Practice Coordinator at Signature Smiles with exceptional customer service and detail-oriented skills. I successfully managed patient interactions and insurance verifications, enhancing operational efficiency. Committed to maintaining confidentiality and compliance with HIPAA laws,
Overview
37
37
years of professional experience
Work History
Supervisor/Receptionist
Oceana Rehabilitation
12.2014 - 09.2015
- Coordinated and conducted new hire interviews
- Supported human resources staff with new hire orientations and monthly departmental meetings.
- Payroll
- Inventory and office supply purchases
- Organized the department in accordance with administrative guidelines in order to provide specified housekeeping services to meet the legal, organizational and medical staff guidelines
- Established and maintained systems that safely met residents' needs
- Organized communication between department heads, medical staff and governing boards by attending board meetings and synchronizing interdepartmental functions
- Staff scheduling
Practice Coordinator
Signature Smiles
10.2016 - 09.2019
- Managed secretarial duties, including researching billing issues, and verifying insurance coverage
- Completed patient paperwork and scanned into Dentrix system
- Politely answered phones and scheduled or confirmed patient office appointments
- Worked closely with patients before, and after dental procedures
- Confirmed patient insurance benefits and checked claim statuses
- Explained treatment choices to patients and helped determine best options
- Educated patients on dental benefits and coordinated proper payment with insurance companies
server
Corinthian Yacht Club of Cape May
03.2001 - 08.2015
- Consistently provided professional, friendly and engaging service
- Skillfully promoted items on beverage lists and restaurant specials
- Demonstrated genuine hospitality while greeting and establishing rapport with guests
- Delivered quality service by providing a warm and welcoming environment
- Carefully pulled out guest chairs, placed clean and current menus in front of guests and recorded accurate drink orders
- Set dining tables according to type of event and service standards
- Guided guests through menus while demonstrating thorough knowledge of the food, beverages and ingredients
- Continually monitored dining rooms for seating availability, service, safety and well-being of guests
- Assisted with guest inquiries, take-out orders and restaurant cleanliness
- Knowledge of Point of Sale (POS) system
Receptionist
Dr. Azeem Kahn and Dr. Tamara Moss
09.1998 - 09.2000
- Scheduled appointments, registered patients and distributed sample pharmaceuticals as prescribed.
- Professionally and courteously verified appointment times with patients.
- Assisted in the maintenance of medical charts and/or electronic medical record (filing, Op Reports, test results, home care forms).
- Adeptly managed a multi-line phone system and pleasantly greeted all patients.
- Prepared patient charts accurately and neatly.
- Prepared patient charts, pre-admissions and consent forms as necessary.
- Precisely completed appropriate claims paperwork, documentation and system entry.
Dental Assistant / Receptionist
Dr. Scott Maslow
09.1989 - 09.1998
- Worked closely with patients before, during and after dental procedures.
- Maintained clear, organized dental records and reports.
- Set up examination room and dental trays in preparation for examinations and procedures.
- Assisted dentist in management of medical or dental emergencies when necessary.
- Scheduling and appointment maintenance to ensure maximum productivity.
Front Desk Receptionist
RCCA Hope Community Cancer Center
02.2020 - Current
- Greet and assist patients and visitors, ensuring a welcoming environment.
- Handle incoming calls and direct inquiries to appropriate departments.
- Maintain accurate patient records and update information as needed.
- Manage appointment scheduling using electronic health record systems.
- Coordinate communication between medical staff and patients for efficient service.
- Process patient intake forms, ensuring compliance with confidentiality policies.
- Facilitate communication between patients and healthcare providers, ensuring timely responses to inquiries.
- Maintain organized front desk operations, enhancing workflow efficiency.
- Schedule, coordinate and confirm appointments.
- Collect copayments and make bank deposits.
- Handle sensitive customer information with confidentiality, adhering to company privacy guidelines.
Education
High School Diploma -
Lower Cape May Regional High School
687 Rt. 9 Erma NJ1988
Skills
- Detail oriented
- Filing and data entry
- Compliance conscious with HIPPA laws
- Maintains confidentiality
- Exceptional customer service
- Excellent multi-tasking ability
- Scheduling Systems
- Dentrix
- Perfect Care
- POS
- Onco EMR
- Basic knowledge of EPIC
Timeline
Front Desk Receptionist
RCCA Hope Community Cancer Center
02.2020 - Current
Practice Coordinator
Signature Smiles
10.2016 - 09.2019
Supervisor/Receptionist
Oceana Rehabilitation
12.2014 - 09.2015
server
Corinthian Yacht Club of Cape May
03.2001 - 08.2015
Receptionist
Dr. Azeem Kahn and Dr. Tamara Moss
09.1998 - 09.2000
Dental Assistant / Receptionist
Dr. Scott Maslow
09.1989 - 09.1998
High School Diploma -
Lower Cape May Regional High School