Queenisha Ford
Asheboro,NC
Summary
Accomplished General Manager with a proven track record at IHOP, enhancing operational efficiency and employee satisfaction. Expert in leadership and team building, with a knack for fostering strong client and vendor relationships. Skilled in operations management and problem resolution, significantly increasing sales and profitability without exceeding a single numerical percentage.
Overview
4
4
years of professional experience
Work History
General Manager
IHOP
08.2022 - Current
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed diverse team of 20-25 employees, fostering positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
Sales Associate
Living Rooms And More
11.2020 - 08.2022
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Engaged with customers to build rapport and loyalty.
- Answered customer questions about sizing, accessories, and merchandise care.
Education
Associate of Applied Science - Business Administration
Guilford Technical Community College
Jamestown, NC05.2023
High School Diploma -
Eastern Randolph High School
Ramseur, NC06.2011
Skills
- Leadership and team building
- Problem Resolution
- Operations Management
- Team Player
- Efficient multi-tasker
- Employee Scheduling
- Networking abilities
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
General Manager
IHOP
08.2022 - Current
Sales Associate
Living Rooms And More
11.2020 - 08.2022
Associate of Applied Science - Business Administration
Guilford Technical Community College
High School Diploma -
Eastern Randolph High School
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