Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
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Jayna Ball

Gretna,LA

Summary

Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Customer Service Representative

Check Lenders
Louisiana
01.2026 - Current
  • Reviewing loan applications, verifying employment, income, and banking information.
  • Explaining loan terms, repayment schedules, and fees to customers.
  • Managing repayments and contacting customers regarding past-due accounts.
  • Actively soliciting new business, building client loyalty, and meeting branch quotas.
  • Ensuring all transactions comply with state and federal lending laws.

Customer Advocate

Blue Cross and Blue Shield of NM
New Mexico
04.2021 - 03.2025
  • Answering incoming phone calls, emails, or chats regarding coverage, claims, and premium payments.
  • Explaining policy terms, deductibles, co-payments, and co-insurance to members.
  • Researching and resolving disputes regarding billing, claims processing, and eligibility.
  • Updating member information, issuing ID cards, and helping with PCP selections.
  • Maintaining strict confidentiality in compliance with HIPAA and company regulations.

Education

Associates -

CNM
New Mexico
03-2022

High School Diploma - undefined

Palatine High School
Illinois
01-2018

Skills

  • Communication
  • Problem-solving
  • Time Management
  • Attention to detail
  • Cross-functional collaboration
  • Empathy
  • Dependability
  • Leadership
  • Active listening
  • Critical thinking
  • Data entry

Certification

  • Licensed Lash Technician - 2025

Languages

English

Timeline

Customer Service Representative

Check Lenders
01.2026 - Current

Customer Advocate

Blue Cross and Blue Shield of NM
04.2021 - 03.2025

High School Diploma - undefined

Palatine High School

Associates -

CNM