Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Check Lenders
Louisiana
01.2026 - Current
Reviewing loan applications, verifying employment, income, and banking information.
Explaining loan terms, repayment schedules, and fees to customers.
Managing repayments and contacting customers regarding past-due accounts.
Actively soliciting new business, building client loyalty, and meeting branch quotas.
Ensuring all transactions comply with state and federal lending laws.
Customer Advocate
Blue Cross and Blue Shield of NM
New Mexico
04.2021 - 03.2025
Answering incoming phone calls, emails, or chats regarding coverage, claims, and premium payments.
Explaining policy terms, deductibles, co-payments, and co-insurance to members.
Researching and resolving disputes regarding billing, claims processing, and eligibility.
Updating member information, issuing ID cards, and helping with PCP selections.
Maintaining strict confidentiality in compliance with HIPAA and company regulations.