Knowledgeable trilingual case manager experienced in coordinating care for elderly individuals. Proactive and resourceful with strong knowledge of community resources. Strong communicator with passion for helping others.
Overview
4
4
years of professional experience
Work History
Case Manager
Chinese Information and Services Center
Seattle, WA
02.2020 - 07.2021
Managed caseload of 90 elders in the welfare system to provide community-based care
Partnered with physicians, social workers, activity therapists, nutritionists, and case managers to develop and implement individualized care plans and documented all patient interventions
Operation Specialist
ABC Legal
Seattle, WA
05.2018 - 02.2020
Ensure that corporate documents are in compliance with U.S courts’ policies in filing, including civil cases from CA, FL, WA, etc.
Developed innovative supply chain strategies and planning models, reducing lead times 70%. Coordinate extensively both with external service providers (local law and internal customers).
Office of Admission Specialist
University Of Washington Bothell
Bothell, WA
09.2017 - 07.2018
Assisted applicants with admissions packets and served as a point of contact throughout the admissions process. Managed quality assurance program, including on-site evaluations and customer surveys
Provide administrative team support and clerical support including mailing, answering phone calls, welcome desk assisting, perform data entry tasks, and supports tasks in Microsoft Schedule for prospective students.
Internship Student
DSHS of Children’s Administration
Queen Anne, WA
06.2017 - 08.2017
Collaborated with community program leaders and advocates to make resources accessible to those in need. Completed home welfare checks with the States Social Workers to align with state and program guidelines
Education
Bachelor of Arts - Society, Ethnic and Human Behavior
University of Washington
Seattle, WA
06.2018
Skills
Case management
Team Collaboration
Office administration
Multitasking and Prioritization
Self-Motivated
Government assistance programs
Languages
Chinese (Cantonese)
Native or Bilingual
Chinese (Mandarin)
Full Professional
Timeline
Case Manager
Chinese Information and Services Center
02.2020 - 07.2021
Operation Specialist
ABC Legal
05.2018 - 02.2020
Office of Admission Specialist
University Of Washington Bothell
09.2017 - 07.2018
Internship Student
DSHS of Children’s Administration
06.2017 - 08.2017
Bachelor of Arts - Society, Ethnic and Human Behavior