QUELLINE JANE
SAGANA,KENYA
Summary
Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments. Attentive Waitress with superior knowledge of ethnic dining and dedication to fantastic dining experiences. Trained in POS systems and table-side serving with understanding of food and beverage pairings and great salesmanship. Known for maintaining speed and accuracy in high-traffic times.
Overview
6
6
years of professional experience
Work History
Waitress
Nokras Riverine
06.2022 - Current
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Used cash registers and credit card machines to cash out customers.
- Greeted new customers, discussed specials, and took drink orders.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Served food and beverages promptly with focused attention to customer needs.
- Bussed and reset tables to keep dining room and work areas clean.
Waiter's Assistant
Aberdare Country Club
03.2019 - 04.2022
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Used cash registers and credit card machines to cash out customers.
- Greeted new customers, discussed specials, and took drink orders.
- Followed health and safety regulations relevant to hospitality industry to minimize accidents, incidents and liability to restaurant 0% Zero Harm.
- Folded napkins and prepared silverware sets to provide adequate supply for host station.
- Processed orders and sent to kitchen employees for preparation.
Assistant Waiter
Mooreland Consolidated Hotel
07.2017 - 11.2018
- Kept server areas clean and stocked to increase efficiency while working tables.
- Folded napkins and prepared silverware sets to provide adequate supply for host station.
- Bussed tables during busy periods to assist staff and quickly turn over tables.
- Informed customers about daily and seasonal specials.
- Provided attentive service and proactively assessed guest needs.
- Collaborated with kitchen staff to facilitate prompt and accurate food preparation.
Education
Diploma in Tourism And Travel Management And Food -
Uzuri Institute
Thika,Kenya09.2017
High School Diploma -
Karima High School
Sagana,Kenya11.2013
Skills
- Safe Food Handling
- Dining Area Maintenance
- Customer Service
- Order Accuracy
- Guest Relations Management
- Menu Recommendations
- First Aid & CPR
Languages
French
Native language
French
Intermediate
B1
English
Advanced
C1
German
Intermediate
B1
Timeline
Waitress
Nokras Riverine
06.2022 - Current
Waiter's Assistant
Aberdare Country Club
03.2019 - 04.2022
Assistant Waiter
Mooreland Consolidated Hotel
07.2017 - 11.2018
Diploma in Tourism And Travel Management And Food -
Uzuri Institute
High School Diploma -
Karima High School
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