Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
Generic

Quemeishai Clover

Jacksonville

Summary

Dynamic professional with extensive experience in customer service and team leadership at Allied Universal Security Services. Proven ability to enhance operational efficiency and ensure client satisfaction through effective communication and organizational skills. Adept at multitasking in fast-paced environments, consistently delivering results and fostering collaboration among team members.

Overview

10
10
years of professional experience
6
6
Certifications

Work History

Supervisor

Allied Universal Security Services
Jacksonville
06.2025 - 01.2026

supervised port operations, maintaining safety and efficiency standards

  • transported employees to and from vessels, ensuring timely arrivals and departures
  • Ensured proper documentation for training new employees.
  • Doc Trainonand off the port
  • faxed,emailed

Scheduler

Precision
Jacksonville
03.2024 - 12.2024
  • Handled inbound and outbound calls to support scheduling and address client needs
  • Managed email communications for inquiries and updates to streamline client interactions
  • Facilitated communication by faxing critical documents to ensure timely information exchange
  • Applied billing codes to invoices for financial records

Insurance Agent

Solera Holdings
Jacksonville
04.2021 - 12.2023
  • Assisted clients in understanding insurance policy options and coverage details.
  • Processed claims for auto, farm, home, and workers' compensation insurance, ensuring timely resolution.
  • Conducted customer outreach through calls to resolve issues, improving overall customer satisfaction.
  • Supported the processing of insurance applications and documentation accurately.
  • Conducted research on competitive insurance products and market trends.

Customer Service Representative

ValorVIP
Jacksonville
04.2020 - 03.2021
  • Handled inbound calls for individuals who tested positive for Covid-19, providing critical support during a health crisis.
  • Managed increased volume of inbound calls, ensuring prompt assistance for customer inquiries.
  • Conducted follow-up calls to confirm customer attendance at follow-up appointments, enhancing care continuity.

Customer Service Representative

TD Bank
Jacksonville
04.2020 - 02.2021
  • Handled customer complaints and resolved issues efficiently.
  • Assisted customers with inquiries and product information.
  • Processed orders and managed customer accounts accurately.
  • Handled calls to collect past due payments and facilitated payment arrangements with customers.

Dishwasher

Brooks Rehabilitation Center
Jacksonville
12.2019 - 03.2020
  • Controlled temperature and chemical levels during dishwashing to ensure proper sanitation standards.
  • Ensure complete sanitation of dishes
  • Ensured cleanliness of pots, pans, and trays to facilitate smooth food preparation.
  • Conducted daily cleaning tasks, including washing dishes and assisting in food preparation to maintain kitchen hygiene.

Emergency Roadside Service Representative

Hinduja Global Solutions
Jacksonville
02.2019 - 10.2019
  • Identified customer problems and dispatched appropriate emergency roadside officials to locations, ensuring prompt support.
  • Engaged distressed motorists over the phone, assessing needs and providing timely assistance.
  • Conducted follow-up calls to customers, updating them on officials' estimated time of arrival to enhance communication.

Coach

United Parcel Service
Jacksonville
09.2017 - 11.2017
  • Developed training plans to enhance athletes' skills and performance.
  • Organized practice sessions to improve teamwork and communication among players.
  • Assisted in evaluating athletes' strengths and areas for improvement.
  • Processed customer orders accurately and promptly
  • Labelled products for scanning to ensure streamlined inventory tracking

Agent

Football Fanatics
Jacksonville
05.2016 - 08.2016
  • Investigates and adjusts claims for shortage, damage, loss, or overcharge on shipments of goods
  • Filed various claims for insurance adjusters, including workers' comp, sexual assault, farm, car, property, and 18-wheeler truck, while scanning merchandise for accuracy.
  • Created and affixed labels for proper identification of shipments, ensuring timely processing.
  • Entered shipping information into computer system for accurate tracking and delivery.

Education

High School Diploma -

Philip Randolph Career Academy
Jacksonville
06-2015

Skills

  • Customer Service
  • Team Leadership
  • Customer focus
  • Team collaboration
  • Fast-paced adaptability
  • Multitasking ability
  • Organizational skills
  • Phone etiquette
  • Live Chat
  • Microsoft Office
  • Computer skills
  • Dependable
  • Communication skills
  • Driving

Languages

English
Professional

Certification

CLASS G LS

Timeline

Supervisor

Allied Universal Security Services
06.2025 - 01.2026

Scheduler

Precision
03.2024 - 12.2024

Insurance Agent

Solera Holdings
04.2021 - 12.2023

Customer Service Representative

ValorVIP
04.2020 - 03.2021

Customer Service Representative

TD Bank
04.2020 - 02.2021

Dishwasher

Brooks Rehabilitation Center
12.2019 - 03.2020

Emergency Roadside Service Representative

Hinduja Global Solutions
02.2019 - 10.2019

Coach

United Parcel Service
09.2017 - 11.2017

Agent

Football Fanatics
05.2016 - 08.2016

High School Diploma -

Philip Randolph Career Academy
Quemeishai Clover