Queneesha Mullins
Columbus ,GA
Summary
Motivated and dedicated professional with expertise in task management and customer service. Proven track record of success in client relations and administrative duties. Demonstrates expert insight and proficiency in following policies and procedures. Skilled professional with experience in coordinating, planning, and supporting daily operations.
Overview
14
14
years of professional experience
Work History
Customer Service Representative
AT&T Call Center
02.2020 - Current
- Collected customer feedback and made process changes to exceed customer satisfaction goals
- Made reasonable procedures expectations to accommodate unusual customer requests
- Demonstrated mastery of customer service call script within specified timeframes
- Provided accurate and appropriate information in response to customer inquiries
- Addressed customer service inquired in a timely and accurate manner
- Worked with upper management to ensure appropriate changes were made to improve customer satisfaction
- Always maintained up to date records
- Built customer loyalty by placing follow-up calls for customers who reported product issues
Fraud Analyst
Total Systems
11.2017 - 03.2019
- Responded back to 25 or more account inquires per hour, providing the merchants and cardholders of 5 or more assigned clients
- Assisted with the completion of lost and stolen reports, such as block and transfer of compromised accounts to prevent further losses
- Builds the credit cards replacement orders and completes shipping materials
Juvenile Correctional Officer
Rutledge State Prison
02.2016 - 07.2017
- Responsible for providing a safe, secure, and clean environment for the habilitation and custody of youth
- Responsible for monitoring and transporting inmates to and from activities
- Responsible for maintaining control and order in state facilities
Crew/Trainer
McDonald's
09.2011 - 07.2013
- Greeted customer while offering great customer service attention, taking, assembling, and presenting food orders, requesting, and receiving payment, operating the cash register
- Responsible for cleaning in accordance with our company’s sanitary standards and checking stock of products and insuring proper stock levels and rotation
- Responsible for training new employees on how to perform their daily tasks while observing all the safety conducts implemented by the store
Education
Advanced general studies/high school diploma - undefined
Newton High School
Conyers, GA05.2013
Skills
- Greeted customers while offering great customer service attention, taking, assembling, and presenting orders, requesting, and receiving payment, operating the cash register
- Responsible for addressing customer service inquires in a timely manner and accurate manner while demonstrating mastery of customer service call scripts
- Responsible for collecting customers feedback, processing changes to exceed customer satisfaction goals while maintaining up to date records
- Responsible for training new employees on how to perform their daily tasks while observing all the safety conducts implemented by the store
Timeline
Customer Service Representative
AT&T Call Center
02.2020 - Current
Fraud Analyst
Total Systems
11.2017 - 03.2019
Juvenile Correctional Officer
Rutledge State Prison
02.2016 - 07.2017
Crew/Trainer
McDonald's
09.2011 - 07.2013
Advanced general studies/high school diploma - undefined
Newton High School
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