QUENETTA S. CATHEY
Chicago,IL
Summary
Administrative leader offering experience prioritizing and delegating administrative tasks to drive goal achievement. Proficient in schedule coordination, resource allocation and office supply inventory management. Dedicated to training and mentoring top talent while cultivating a productive work culture.
Overview
14
14
years of professional experience
Work History
Community Health Outreach Worker
Spanish Coalition For Housing
Chicago, IL
06.2022 - Current
- Explained required eligibility applications to patients and helped complete applications for services.
- Provided complex counseling and identified alternative resources for patient care to more than 40 clients per month.
- Obtained demographic, insurance and financial information from community members to offer thorough and personalized assistance.
- Targeted specific community groups with wellness and disease management information.
- Managed enrollment, transportation and paperwork for individuals to take advantage of community resources.
- Contacted clients in person, by phone or in writing to ascertain compliance with required or recommended actions.
OFFICE ASSISTANT/ASSISTANT PROPERTY MANAGER
East Lake Management
Chicago, IL
01.2021 - 06.2022
- Handled tenant complaints promptly and appropriately, calling in repairmen and other support services.
- Kept accurate records of all 386 resident and tenant correspondence.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Resolved conflicts between tenants regarding noise, encroachments and parking.
- Verified income, assets and expenses and completed file tracking sheet for each applicant.
- Inspected common areas for cleanliness and notified maintenance of overflowing trash.
- Managed over 75 tenant calls per day.
TSA Agent
Midway Airport
Chicago, IL
12.2018 - 02.2020
- Adhered to strict screening techniques and procedures while conducting more 50 human screenings per day.
- Operated X-ray screening machines and tools to screen people, containers and personal belongings for potential hazards and weapons.
- Identified and challenged potentially unauthorized individuals for screening and detention in order to prevent access to restricted areas.
- Trained repeatedly on active shooter response strategies to prepare for potential security breaches.
ASSISTANT MANAGER
America's Best Contacts & Eyeglasses
Chicago, IL
11.2006 - 05.2018
- Partnered in managing and overseeing all aspects of operations for location, to include administrative operations, financial management/P&L, marketing/sales management, staff administration and support service management
- Assisted in increasing support services by efficiency and ordered all office and medical supplies for primary and floating optometrists
- Increased sales by more than 40%.
- Offered hands-on assistance to more than 20 customers per day, assessing needs and maintaining current knowledge of consumer preferences.
- Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
- Helped with planning schedules and delegating assignments to meet coverage and service demands of staff of 8-10 employees daily.
Education
Associate of Applied Science - Business Administration
City Colleges of Chicago-Malcolm X College
Chicago, IL05.2023
GED -
Westinghouse High School
Chicago, IL08.2001
Skills
- Life Skills Instruction
- Informational Materials
- Health Service Referrals
- HIPAA Guidelines
- Client and Community Service
- Calm and Professional Under Pressure
- Monthly Fee and Payment Collection
- Organizational Skills
- Efficient and Detail-Oriented
- Customer Data Confidentiality
- Data Entry and Maintenance
- Alphanumeric Entry
Timeline
Community Health Outreach Worker
Spanish Coalition For Housing
06.2022 - Current
OFFICE ASSISTANT/ASSISTANT PROPERTY MANAGER
East Lake Management
01.2021 - 06.2022
TSA Agent
Midway Airport
12.2018 - 02.2020
ASSISTANT MANAGER
America's Best Contacts & Eyeglasses
11.2006 - 05.2018
Associate of Applied Science - Business Administration
City Colleges of Chicago-Malcolm X College
GED -
Westinghouse High School
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