Sandra Burrows

Community Health Worker - Management Assistant

Northern Valley Indian Health

04.2005 - 03.2020

Targeted specific community groups with wellness and disease management information
Helped vulnerable individuals navigate complex healthcare system
Explained required eligibility applications to patients and helped complete applications for services
Worked directly with patient treatment teams and participated in care coordination procedures
Provided complex counseling and identified alternative resources for patient care
Managed enrollment, transportation and paperwork for individuals to take advantage of community resources
Contacted clients in person, by phone or in writing to ascertain compliance with required or recommended actions
Carried out day-day-day duties accurately and efficiently
Demonstrated respect, friendliness and willingness to help wherever needed
Worked flexible hours; night, weekend, and holiday shifts
Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment
Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity
Taught appropriate parenting behaviors to individuals and/or families
Wrote and distributed informational materials on chronic diseases, infant health, substance abuse and other community health concerns
Communicate to clients purpose of program services and potential impact of those services on their health and wellbeing
Assist clients with development of health management plans and goals
Assist clients in understanding care plans and instructions, accessing needed services, and navigation health care systems, including securing of medical home to improve access to necessary medical care and social services
Coach clients' in effective management of chronic health conditions and self care, while motivating them to be active engaged participants in their overall health
Facilitate individual and/or group education and support programs, to improve client skills and self management of chronic conditions and to promote healthy lifestyle behavior changes
Assist with data collection and reporting in accordance with established Health guidelines
Works independently and/or within team
Builds and maintains positive working relationships with care team, including, but not limited to care coordinators, social workers, community health advocates, clients, and providers.
Works effectively with individuals from diverse backgrounds in reducing cultural and socio-economic barriers between clients and available institutional resources
Worked with specific populations to improve health outcomes by bridging access to health care services and addressing social determinants of health
Assisted clients in navigating systems that provide services to address non-medical needs that influence overall health
Identified and responded to gaps in support services at institutional and neighborhood levels that are necessary for good health
Engaged with clients in variety of environments, including homes, neighborhood locations, community based organizations, and health facilities
Kept current with emerging developments and changing trends in field by participating in continuing education courses, professional organizations and seminars; reading current literature, and maintaining professional contacts within community
Obtained demographic, insurance and financial information from community members to offer thorough and personalized assistance
Provide nutritional education to expectant women throughout their pregnancy until child's 5th birthday
Assist with transportation to dr appointments
Help mothers overcome obstacles obtaining prenatal care
Ensuring cultural competence among healthcare professionals serving vulnerable populations
Advocated for appropriate services for vulnerable and or high risk populations
Demonstrated respect, friendliness and willingness to help where ever needed
Preformed duties in accordance with standards, policies and regulations guidelines to promote safe working environment
Connected families with necessary social services, alleviating barriers to healthcare access and improving quality of life
Participated in ongoing professional development opportunities to stay current on best practices in community health work, ensuring delivery of quality services to clients
Increased awareness of available resources by organizing and participating in community health fairs and events
Developed and maintained relationships with community partners to build program scope
Mediated communication between healthcare providers and clients, facilitating better understanding of medical information and treatment plans
Signposted additional health care services and resources to improve outcomes
Participated in ongoing professional development opportunities to stay current on best practices in community health work, ensuring the delivery of quality services to clients

Summary

Overview

Work History

Community Health Worker - Management Assistant

Education

High School Diploma -

Skills

Timeline

Community Health Worker - Management Assistant

High School Diploma -

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