Quenicia Webb
Nashville,NC
Summary
Friendly and efficient professional devoted to maximizing customer satisfaction with exceptional service and support. Knowledgeable regarding standards with strong skill in retaining product and service information to provide effective issue resolution. Skilled in promoting sales to increase revenue while addressing diverse issues.
Overview
3
3
years of professional experience
Work History
Customer Service Associate
Lowes Home Improvement
Roanoke Rapids, NC
02.2017 - 12.2017
- Fostered positive team environment, contributing to higher staff retention rates.
- Maintained a high level of product knowledge, providing accurate information to customers.
- Trained new associates in company policies and procedures, fostering a supportive work environment.
- Processed orders accurately and efficiently, ensuring timely delivery of products or services to customers.
Cashier/Cook
Zaxby's
Roanoke Rapids, NC
04.2015 - 12.2016
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Streamlined checkout process for increased efficiency and reduced waiting times.
Education
Healthcare Management -
Colorado Technical University
Colorado Springs, COHigh School Diploma -
Northampton County High School-West
Gaston, NCSkills
- Inbound and Outbound Calling
- Point of sale systems
- Clerical Support
- Team Collaboration
- MS Office proficiency
- Appointment Scheduling
- Problem Resolution
- Tactful and diplomatic
- Customer Service
Timeline
Customer Service Associate
Lowes Home Improvement
02.2017 - 12.2017
Cashier/Cook
Zaxby's
04.2015 - 12.2016
Healthcare Management -
Colorado Technical University
High School Diploma -
Northampton County High School-West