Summary
Overview
Work History
Education
Skills
Timeline
Generic

Quenisha Pierson

Dallas,TX

Summary

Experienced customer service professional who has worked in many facets of the service industry looking to apply my 10+ years of expertise delivering exceptional customer service and accurate money-handling to an established, customer-centric business like Whole Foods.

Overview

2022
2022
years of professional experience

Work History

Warehouse Worker

Amazon
Dallas, TX
2021 - 2024
  • Loaded, unloaded, and moved material to and from storage and production areas.
  • Consistently lifted materials weighing as much as Number pounds.
  • Maintained clean workspaces by enforcing strict housekeeping guidelines for storage areas, dock bays, and equipment zones.
  • Reduced order processing times with streamlined picking, packing, and shipping procedures.
  • Contributed to achieving team goals with consistent punctuality, reliability, and adherence to established performance standards.
  • Operated various types of warehouse machinery safely, adhering to all relevant guidelines and protocols.
  • Promoted a positive work environment by actively participating in team-building activities and taking initiative in group projects.

Cashier/cook

Jack in the box
Texas
01.2012 - 01.2022
  • Directed scheduling of delivery drivers, ensuring 100% of orders were delivered on time
  • Executed exceptional service to ensure customers' repeat business to the restaurant
  • Supervised the restaurant closing process by totaling deliveries and collecting money from customers

Server

Whataburger
Dallas, Texas
03.2024 - 01.2019
  • Exceeded sales targets by 14% by up-selling appetizers and drinks based on specific tastes of diners
  • Monitored guest waiting list while communicating wait times
  • Delivered prompt service while assisting 11 other servers
  • Verified dietary restrictions of guests were adhered to, guiding guests to 16 specialty menu items
  • Organized tips across 12-person staff at the end of each shift

Education

Diploma - undefined

Will Rogers high school
Tulsa, Oklahoma
05.2009

Skills

  • Problem-solving
  • Customer Service
  • Accountable
  • Adaptable
  • Detail-oriented
  • Compassionate
  • Critical Thinking
  • Interpersonal Skills

Timeline

Server

Whataburger
03.2024 - 01.2019

Cashier/cook

Jack in the box
01.2012 - 01.2022

Diploma - undefined

Will Rogers high school

Warehouse Worker

Amazon
2021 - 2024
Quenisha Pierson