Quenten Morgan Jr.

• Oversaw daily operations of retail cannabis dispensary, ensuring compliance with state regulations.
• Trained and mentored new budtenders on product knowledge and customer service techniques
• Provided exceptional customer service, addressing inquiries and recommending products based on individual needs.
• Enhanced customer satisfaction by providing thorough product knowledge and personalized recommendations.
• Participated in community outreach events representing the dispensary positively within local communities.
• Assisted with marketing efforts by creating engaging social media content showcasing new products or upcoming dealspromotions.
• Developed strong relationships with vendors, negotiating favorable terms for purchasing bulk inventory items.
• Contributed to the development of standard operating procedures and best practices, ensuring a consistent, high-quality experience for all customers.

• Operated audio mixing consoles during live broadcasts to ensure optimal sound quality.
• Assisted in setup and troubleshooting of audio equipment for studio and remote productions.
• Monitored broadcast signals for clarity and consistency throughout transmission periods.
• Collaborated with production team to achieve seamless integration of audio elements into programming.
• Maintained inventory of audio equipment, ensuring readiness for scheduled broadcasts and events
• Engineered live broadcasts for stations including 99.5 WYCD, 104.3 WOMC, 98.7 The Breeze, 97.1 The Ticket, and 101 WRIF
• Provided 2–8 hours per shift of on-air technical support, including audio board operation and live connection setup
• Prepared, transported, and set up required audio and broadcasting equipment.
• Assisted radio personalities by managing vocal levels, music levels, and ensuring clean air output.
• Supported promotional events by communicating with audiences, coordinating contests, and assisting talent.
• In Ensured consistent audio quality and seamless transitions during on-air programming.

• Perform customer check-ins, cashier operations, POS transactions, inventory counts, and cash drawer management.

• Trained new budtenders for multiple store openings, including Waterford, Berkley, and Corunna locations.

• Served as a community street team representative at festivals, vendor events, and marketing activations.

• Delivered exceptional customer service through product education on strains, THC percentages, effects, and benefits.

• Awarded Employee of the Month for August 2022 and September 2023.

• Maintained accurate compliance procedures and ensured a professional customer experience.

• Delivered products efficiently, ensuring timely arrivals and customer satisfaction.
• Navigated routes effectively to optimize delivery schedules and reduce delays.
• Maintained accurate records of deliveries and inventory levels for operational efficiency.
• Collaborated with team members to enhance delivery processes and address challenges.
• Ensured compliance with safety regulations while handling and transporting products.
• Provided exceptional customer service by addressing inquiries and resolving issues promptly.
• Assisted in training new drivers on delivery protocols and company standards.
• Implemented feedback mechanisms to improve delivery performance and customer experience.
• Delivered packages to customer doorsteps and business offices.
• Completed on-time deliveries by choosing best and most efficient routes.
• Improved customer satisfaction by ensuring timely and accurate deliveries of products.
• Operated vehicle safely in highly congested areas with no traffic violations.
• Maintained upbeat, positive attitude in busy, customer-focused environment.

• Monitored premises to ensure safety and security of personnel and property.
• Responded promptly to incidents, emergencies, and alarms, minimizing risks.
• Conducted regular patrols to detect and report suspicious activities or hazards.
• Documented daily activities and incidents in detailed reports for management review.
• Assisted in training new security staff on protocols and emergency procedures.
• Implemented access control measures to restrict unauthorized entry effectively.

• Prepared and served high-quality beverages to ensure customer satisfaction.
• Maintained cleanliness and organization of workstations to comply with health regulations.
• Assisted customers in selecting menu items, enhancing their overall experience.
• Operated espresso machines and brewing equipment efficiently during peak hours.
• Managed inventory, supplies, and register operations in a high-volume environment.
• Delivered excellent customer service while preparing beverages to company standards.•
• Resolved customer concerns and maintained store cleanliness and efficiency.•
• Worked with team members to achieve performance goals and meet store KPIs.

• Prepared diverse menu items according to established recipes and standards.
• Maintained kitchen cleanliness and adhered to safety regulations consistently.
• Assisted in inventory management, ensuring optimal stock levels of ingredients.
• Collaborated with team members to streamline food preparation processes.
• Trained new kitchen staff on proper cooking techniques and safety protocols.