Victoria Sawin
Gulfport,MS
Summary
Detail-oriented customer service professional with extensive experience in high-pressure environments, specializing in enhancing client experiences. Proven track record in cash handling and proficiency with point-of-sale systems, supported by strong leadership and time management skills. Committed to delivering exceptional service and fostering positive interactions within a clinic setting, ensuring every client feels valued and supported. Adept at navigating challenges with a solutions-oriented approach, consistently striving to exceed expectations.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Lead Budtender
Cultivated Wellness
Gulfport, MS
08.2024 - Current
- Greeted and welcomed visitors, providing a positive first impression of the company
- Maintained an organized front desk area, including managing visitor sign-in process and distributing badges
- Responded to inquiries from clients and employees in a timely manner, providing accurate information or directing them to the appropriate resources
- Resolved customer complaints or issues promptly and professionally to maintain customer satisfaction
- Trained new receptionists on office procedures and protocols to ensure consistent service delivery across shifts
- Supervised daily operations of dispensary, ensuring compliance with state regulations and internal policies.
Bartender
49 Sports Pub
Gulfport, MS
06.2022 - 05.2025
- Crafted and served a wide variety of cocktails, beers, and wines to patrons in a fast-paced bar environment
- Maintained cleanliness and organization of the bar area, ensuring compliance with health and safety regulations
- Efficiently handled cash transactions and accurately processed payments using POS system
- Provided exceptional customer service by engaging with guests in a friendly manner and anticipating their needs
- Trained new bartenders on drink preparation techniques, customer service standards, and POS system operation
- Organized special events such as themed nights or live music performances to attract new customers
- Resolved customer complaints promptly and effectively to maintain high levels of satisfaction
- Participated in monthly team meetings to discuss new promotions or menu changes
Waitress/Salesperson
Waffle House
Gulfport, MS
05.2018 - 09.2022
- Demonstrated exceptional multitasking skills during peak hours, accurately managing XX tables
- Collaborated with kitchen staff to ensure timely delivery of food orders to customers
- Maintained cleanliness of dining area by promptly clearing tables, sanitizing surfaces, and restocking supplies as needed
- Handled cash transactions accurately using POS system while maintaining a balanced cash drawer at the end of each shift
- Adhered to all food safety regulations to ensure the health and well-being of customers
- Communicated effectively with team members to coordinate table assignments for efficient seating arrangements
- Resolved customer complaints or concerns promptly and professionally to ensure a positive dining experience
- Assisted in training new servers on restaurant policies, procedures, and best practices for delivering excellent customer service
Waitress
Hooters of Gulfport
Gulfport, MS
05.2018 - 03.2020
- Provided exceptional customer service by promptly greeting and seating guests, taking accurate orders, and delivering food and beverages in a timely manner
- Demonstrated extensive knowledge of menu items, including daily specials, ingredients, and preparation methods to assist customers with their selections
- Effectively communicated with kitchen staff to ensure accurate order preparation and timely delivery of meals to tables
- Managed multiple tables simultaneously during peak hours while maintaining attention to detail and providing personalized service
- Handled cash transactions accurately using point-of-sale systems while adhering to company policies on cash handling procedures
- Maintained cleanliness of work areas including dining room floors, tables, chairs, utensils, glassware, etc
- Assisted in training new waitstaff on restaurant policies/procedures as well as menu knowledge to ensure consistent quality of service
Education
High school diploma or GED -
Hancock County High School
Kiln, MS05.2018
Skills
- Point of Sale System
- Cash Handling Expertise
- Leadership
- Time management
- Mixology expertise
- Attention to detail
- Sales expertise in retail
- Host/Hostess
- Communication skills
- Restaurant Experience
- Customer service experience
- Customer engagement
- Phone etiquette
- Skilled in digital technologies
- Basic math
- Food Service
- Sales experience
- Organization skills
Certification
- Driver's License
- August 2022 to October 2026
Timeline
Lead Budtender
Cultivated Wellness
08.2024 - Current
Bartender
49 Sports Pub
06.2022 - 05.2025
Waitress/Salesperson
Waffle House
05.2018 - 09.2022
Waitress
Hooters of Gulfport
05.2018 - 03.2020
High school diploma or GED -
Hancock County High School