Your Name
Summary
Dynamic professional with over a decade of experience in customer service and sales, notably as a Front End Manager at Acme Markets. Proven expertise in staff training and development, alongside a strong work ethic. Adept at POS system operation and enhancing customer satisfaction, consistently achieving high conversion rates. Passionate about growth and learning new skills.
Overview
12
12
years of professional experience
Work History
Lead Budtender
Everest Dispensary
05.2025 - 10.2025
- Lead Budtender
Everest dispensary • Atlantic City, NJMay 2025 to October 2025 I was the manager at a dispensary in Atlantic City. Although im not a consumer, I still was happy to learn and grow as a person in this fast rising industry. I helped with inventory, ran payroll and made the schedule, all new tasks that I took on and enjoyed. However, I am looking to move onto a new experience, meet new people and continue to learn and grow in any position I can!
Assistant General Manager
Modwash
09.2024 - 04.2025
- In September of 2024 I decided that I wanted to work full time, but there wasn’t any openings at the acme at the time. I left and have been an assistant general manager at the ModWash car wash in Pleasantville since October of 2024.My duty here was making sales for the business and selling memberships including keeping up with the numbers and posting updates on how well the store is doing and keeping the conversion rate at a high percentage. It is a bigger responsibility but it is enjoyable. Getting the conversation rate at a high percentage and cleaning the back room and tunnel are duties that have been taken care of. Once after I cleaned the back room, I took a photo and sent it over the the GM group chat. The DM then sent that photo out as an example of how the back room should look like. For being the newest AGM in the district, this was a proud moment for me.
- Mentored and motivated team members to achieve challenging business goals.
- Managed team schedule with eye for coverage needs and individual strengths.
- Resolved problems promptly to elevate customer approval.
- Motivated, trained, and disciplined employees to maximize performance.
Front End Manager
Acme Markets, Inc
05.2013 - 09.2024
- Front End Manager
- Acme Markets • Brigantine, NJMay 2013 to September 2024I have previously worked for acme markets for over a decade as a front end manager/closing manager.Acme was a place in which my work often uplift the team. Once we were promoting a new loyalty program, and they chose myself to lead the table in promoting this program, with an understanding delivering a strong work ethic and always putting the customer first.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Coached employees through day-to-day work and complex problems.
- Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
- Monitored cash drawers in Number checkout stations to verify adequate cash supply.
Education
Associate of Arts - Psychology
Stockton University
Absecon, NJSkills
- POS system operation
- Sales proficiency
- Staff training and development
- Motivational techniques
- Strong work ethic
- Customer service expertise
- Cash handling experience
- Production leadership
- Key holder
- Restocking inventory
- Preparing packages
- Packaging products
- Customer education
- Counting money
- Weighing products
- Loyalty promotion
- Point-of-sale system
- Changing out tills
- Maintaining security
- Maintaining confidentiality
- Online order management
Education
true
Timeline
Lead Budtender
Everest Dispensary
05.2025 - 10.2025
Assistant General Manager
Modwash
09.2024 - 04.2025
Front End Manager
Acme Markets, Inc
05.2013 - 09.2024
Associate of Arts - Psychology
Stockton University