Summary
Overview
Work History
Education
Skills
Professional Branding
Timeline
Generic

Quenteria Jennings

Fort Lauderdale,FL

Summary

Dynamic and detail-oriented Scheduling Coordinator and Client Relations Agent with over 6 years of experience excelling in high-volume customer engagement, appointment setting, and schedule management within fast-paced environments. Expert in maintaining seamless communication between departments, clients, and sales teams to maximize performance and drive growth. Exceptional at CRM systems, conflict resolution, and building lasting client relationships. Poised, polished, and professional with a proven ability to thrive in high-profile, high-performance sales organizations.

Overview

6
6
years of professional experience

Work History

Customer Service & Scheduling Specialist

Convey Health Solutions
Miramar, USA
02.2014 - 07.2020
  • Scheduled and coordinated daily appointments for clients and sales representatives, ensuring accuracy and minimal scheduling conflicts.
  • Handled 100+ inbound and outbound client calls daily, consistently maintaining professionalism and achieving high customer satisfaction ratings.
  • Streamlined the customer experience by educating clients on service packages and setting appointments tailored to their needs.
  • Used CRM systems to manage client information, track follow-ups, and log all interactions for transparency and continuity.
  • Collaborated across departments to resolve escalated issues and ensured timely follow-up for complex cases.
  • Played a key role in client retention by providing responsive, empathetic, and solution-oriented support.

Education

High School Diploma -

Vero Beach High School
Vero Beach, FL
01.2011

Skills

  • High-Volume Appointment Scheduling
  • CRM & Call Center Software (Salesforce, HubSpot, Five9)
  • Calendar & Executive Schedule Management
  • B2B & B2C Client Coordination
  • Lead Qualification & Distribution
  • Cold & Warm Call Engagement
  • Conflict Resolution & Escalation Handling
  • Remote Collaboration & Time Management
  • Service Upselling & Customer Retention
  • Cross-Functional Communication

Professional Branding

  • Dependable, results-driven, and highly organized professional
  • Impeccable phone etiquette and written communication skills
  • Ready to support elite-level sales teams and executive scheduling needs with excellence
  • Trusted liaison between clients and leadership to protect time and maximize impact

Timeline

Customer Service & Scheduling Specialist

Convey Health Solutions
02.2014 - 07.2020

High School Diploma -

Vero Beach High School

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