Quentessa Wilson
Nashville,TN
Summary
Experienced nursing professional with CNA and BSN certifications. Offers a unique blend of practical experience and theoretical knowledge in healthcare. Proficient in providing compassionate patient care, ensuring safety, and conducting assessments. Skilled in medication administration and collaborating with interdisciplinary teams. Dedicated to ongoing learning and staying updated on industry best practices and healthcare technology advancements. Experienced with precise cash handling and secure transaction processing. Utilizes attention to detail and organizational skills to ensure accuracy and efficiency. Knowledge of compliance with financial regulations and customer service excellence. Experienced with tenant management, lease negotiations, and property marketing. Utilizes strong interpersonal and communication skills to ensure tenant satisfaction and retention. Track record of effectively managing multiple properties and maintaining high occupancy rates.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
Community Choice Financial Inc.
12.2022 - 05.2023
- Facilitated customer transactions including money orders, check cashing, and loan processing.
- Compiled shift reports consistently during and post-shift.
- Monitored and verified drawer and vault balances during shift.
- Managed customer accounts by making collections calls and updating database records.
- Implemented security guidelines to safeguard customers and staff.
- Validated client data.
Leasing Consultant
Enfield Management
06.2021 - 06.2022
- Delivered informative property tours to prospective residents, highlighting unique amenities and features tailored to their needs.
- Assisted prospective tenants in paperwork completion and other logistics to facilitate smooth move-in processes.
- Facilitated smooth move-ins for new residents by preparing lease agreements and coordinating logistics efficiently.
- Conducted thorough market research to stay informed of current trends and competitor offerings.
- Verified tenant incomes and other information before accepting lease applications.
- Increased tenant satisfaction by promptly addressing concerns and resolving issues.
- Responded to requests and scheduled appointments for property showings.
- Provided exceptional customer service, addressing inquiries in a timely manner to maintain positive relationships with tenants.
- Greeted clients, showed apartments, and prepared leases.
- Ensured compliance with fair housing laws, keeping detailed records of all tenant interactions and transactions.
- Resolved conflicts between tenants regarding noise, encroachments, and parking.
- Assisted with property management tasks, ensuring timely completion of maintenance requests and rent collections.
- Inspected properties before and after new tenant move-ins to schedule maintenance, cleaners, and other services.
- Collected rent and tracked resident payments and information in computer system.
- Coordinated closely with maintenance staff to ensure apartment units were prepared for new occupants in a timely manner.
- Enhanced community atmosphere by planning and executing engaging resident events.
- Collaborated with team members to consistently provide a seamless leasing experience for all clients.
- Streamlined the application process for prospective tenants, reducing wait times and increasing efficiency.
- Distributed and followed up on tenant renewal notices.
CMS Teller
Loomis Armored US
08.2023 - 05.2024
- Contributed to a reduction in errors by consistently double-checking figures and balances before finalizing transactions.
- Provided exceptional service to clients while processing deposits, withdrawals, transfers, loan payments, and check cashing services efficiently.
- Exhibited a strong commitment towards maintaining high standards of confidentiality with customer information, in accordance with bank policies and regulations.
- Actively participated in sales initiatives by cross-selling bank products and services to customers, contributing to revenue generation.
- Improved efficiency by streamlining cash handling processes and implementing time-saving procedures.
- Supported branch management in maintaining an organized work environment by adhering to operational standards and procedures.
- Promoted positive teamwork within the branch by actively participating in staff meetings, offering support when needed, and sharing ideas for improvement initiatives.
- Collaborated with team members to exceed performance targets, resulting in increased productivity and revenue growth.
- Ensured compliance with all banking regulations by meticulously following protocols and reporting any discrepancies immediately.
- Proactively identified potential fraud or security risks, taking necessary actions to safeguard both the bank''s interests as well as customers'' assets.
- Utilized advanced technology tools such as currency counting machines for accurate cash handling procedures that minimized human error possibilities significantly.
- Continuously updated knowledge on current bank products and services to effectively assist customers with their inquiries.
Front Desk Receptionist
Centerstone Madison
04.2021 - 06.2021
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Enhanced customer satisfaction by providing efficient and professional front desk services.
- Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
- Developed strong working relationships with team members, fostering a positive work environment.
- Completed data entry and filing to keep records updated for easy retrieval.
- Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Completed all tasks in compliance with company policies and procedures.
- Maintained accurate records of visitor logs for security purposes and compliance with company policies.
CNA
McKendree Villiage
01.2018 - 12.2018
- Assisted patients with daily living activities, promoting independence and dignity.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Maintained confidentiality of patient information according to HIPAA guidelines while communicating effectively with team members about critical updates.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Utilized proper body mechanics and assistance devices when transferring patients, minimizing the risk of injury for both parties.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Prevented bedsores by regularly repositioning patients and implementing proper wound care techniques.
- Provided emotional support for patients during challenging times, fostering a positive healing environment.
- Promoted infection control practices within the facility by adhering to strict hand hygiene procedures and utilizing personal protective equipment when necessary.
- Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
- Demonstrated expertise in medical terminology.
Education
High School -
Antioch High School
Nashville, TN05.2015
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Problem resolution
- Call center experience
- Computer proficiency
- Conflict resolution
- Microsoft Excel
- Payment processing
- Professional telephone demeanor
- Scheduling
- Product knowledge
- Paperwork processing
- Appointment scheduling
- Order processing
- Documentation
- Administrative support
- Data collection
- Staff training
- Clerical support
- Filing
- Product sales
- Multi-line phone talent
- Assertiveness
- Recordkeeping strengths
- Research
- Spreadsheets
- POS systems expert
- CRM software
Timeline
CMS Teller
Loomis Armored US
08.2023 - 05.2024
Customer Service Representative
Community Choice Financial Inc.
12.2022 - 05.2023
Leasing Consultant
Enfield Management
06.2021 - 06.2022
Front Desk Receptionist
Centerstone Madison
04.2021 - 06.2021
CNA
McKendree Villiage
01.2018 - 12.2018
High School -
Antioch High School
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