QUENTIN BAUER
Wyoming,MI
Summary
Entry-level technical support professional seeking a full-time role in the IT field. Recently completed the Google IT Support Professional Certificate — an eight-month IT support program that covers troubleshooting, customer service, networking, operating systems, system administration, security, and includes hands-on labs. Currently working on knowledge in Linux OS, and Python programming language. Willing to use a hands-on approach, along with my passion for technology, to contribute effectively in a technical role. Committed to continuous learning and adapting to changing and new upcoming technologies.
Overview
6
6
years of professional experience
Work History
SPAR Retail Merchandiser
SPAR Group
03.2024 - Current
- Aligning shelves accurately and efficiently to planograms and business standards
- Organized and maintained displays to achieve clean and appealing product layouts.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Removed damaged, out-of-code, not-in-set and discontinued items from displays.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Developed relationships with key store personnel to support proper product placement and visibility.
- Managed project timelines effectively ensuring all merchandising planograms and resets were completed within established deadlines.
Customer Service Delivery Specialist
Carvana
06.2023 - Current
- Delivering a uniquely specialized experience to each and every customer
- Accurately and efficiently documenting full details to customer work orders in the corporate ERP system
- Being a team player by working alongside other team members to complete various, necessary, or assigned tasks.
Parts Specialist
Fox Honda
05.2022 - 06.2023
- Request quotes and order parts for all light-duty vehicles
- Inventory and replenish inventory stock
- Recommend, locate and obtain items based on customer's requirements
- Greet customers and ascertain what their wants and needs are.
- Served customers in-store and by telephone to answer questions and place orders.
- Processed returns and exchanges promptly, addressing customer concerns while adhering to company policies.
Parts Specialist
Carvana
11.2018 - 01.2022
- Request quotes and order parts for all light-duty vehicles including Hybrids and EVs
- Part stock numbers and prices
- Request quotes and order parts for all light-duty vehicles including Hybrids and EVs
- Frequently update on all tracked order ETAs, part audits, logging, and receiving items into inventory
- Maintain and organize work and inventory areas for cleanliness and efficiency.
Education
Northview High School
Grand Rapids, MISkills
- Microsoft Windows Operating System 7 - 11 ( Proficient )
- Kali Linux Operating System ( Beginner )
- Python Programming Language ( Beginner )
- Computer Building and Troubleshooting ( Proficient )
- Customer Service Care ( Proficient )
- Effective documentation and communication
- Hardware Upgrades
- Backup and Recovery
Accomplishments
- Google IT Support Professional Certificate - Google
- Employee Of The Month - Carvana
Timeline
SPAR Retail Merchandiser
SPAR Group
03.2024 - Current
Customer Service Delivery Specialist
Carvana
06.2023 - Current
Parts Specialist
Fox Honda
05.2022 - 06.2023
Parts Specialist
Carvana
11.2018 - 01.2022
Northview High School
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