Quentin Cobb
Wheeling,WV
Summary
Skilled Merchandise Associate with background in retail environments. Strengths include: strong knowledge of inventory management, excellent customer service skills, and adept at visual merchandising. Previous work has resulted in improved store organization, better product visibility, and enhanced customer experience.
Successful at recovering items from the sales floor and stocking stray and new items in bins, cases, shelves and racks. Familiar with checking merchandise stock and adjusting plans to maintain optimal levels. .
Resourceful Merchandise Associate known for maintaining high productivity and efficiently completing tasks. Skilled in inventory management, visual merchandising, and customer service, ensuring smooth operations on the sales floor. Excel in time management, problem-solving, and adaptability, contributing to team success and positive customer experiences.
Experienced professional with skills in operating equipment, organizing supplies and packing high numbers of boxes each day. Knowledgeable about optimal box organization, palletizing, and loading strategies.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Merchandise Associate
Sam’s Club
Washington, Pennsylvania
09.2024 - Current
- Maintained accurate records of inventory levels and sales data to ensure optimal product availability.
- Assisted customers in locating desired items and provided advice on product features.
- Developed creative display ideas that highlighted featured products in a visually appealing manner.
- Implemented loss prevention measures such as restocking high-value items behind counters when necessary.
- Processed incoming shipments quickly and accurately, ensuring all products were correctly labeled, priced, and stocked on shelves.
- Provided training and guidance for new employees in merchandising practices.
- Provided superior customer service by responding promptly to inquiries and resolving customer complaints.
- Inspected products for quality assurance purposes prior to stocking shelves.
- Participated in physical inventories by counting merchandise stored in backroom areas.
- Reorganized sales floor to optimize customer flow and improve product visibility.
- Moved merchandise to retail areas and added new products to shelves, racks and bins in neat and well-presented fashion.
- Assisted in gathering and moving materials and equipment for assigned displays.
- Kept work areas professional, organized and clean.
- Arranged items in favorable positions and areas of store to attract customers and optimize sales.
- Printed labels and tags for for-sale merchandise.
- Constructed aisle displays and arranged end caps to promote specific products.
- Monitored stock to maintain sufficient quantity of featured product.
- Placed prices and descriptive signage to enhance displays and promote items.
Team Member
Grandpa Joe's Candy Shop
Wheeling, West Virginia
12.2023 - 09.2024
- Provided customer service support to ensure satisfaction.
- Resolved customer issues promptly in a professional manner.
- Performed opening and closing duties such as setting up displays, restocking items, and cleaning the sales floor.
- Operated cash registers to process payments from customers.
- Greeted customers upon entering the store with friendly demeanor.
- Answered phone calls regarding inquiries about products or services.
- Collaborated with team members to maximize productivity and efficiency.
- Maintained a clean and organized work area throughout shift.
- Assisted customers with product selection and ordering process.
- Adhered to safety guidelines while operating machinery or stocking shelves.
- Received, processed, and stocked merchandise in accordance with store policies.
- Organized inventory shelves for easy access and maintenance of stock levels.
- Collaborated with team members to achieve daily goals.
- Developed positive customer relationships through friendly greeting and excellent service.
- Looked for ways to go above and beyond job requirements.
- Addressed customer needs, responding to specific requests.
- Worked hard to learn required tasks quickly to maximize performance.
- Upheld high standards of productivity and quality in operations.
- Built and maintained working relationships with peers and upper management.
- Maintained excellent levels of workplace cleanliness around equipment to enhance safety and productivity.
Team Member
Chick-fil-A
Saint Clairsville, Ohio
12.2022 - 12.2023
- Followed recipes accurately while adhering to portion control standards.
- Disposed of garbage according to health regulations.
- Assisted cooks in preparing meals by washing vegetables and fruits, cutting meats and other tasks as needed.
- Operated dishwashers to sanitize dishes and silverware.
- Communicated effectively with co-workers regarding daily tasks assigned.
- Cleaned dishes, pots, pans and utensils.
- Maintained a neat work station throughout shift hours.
- Received deliveries of food items and stored them properly.
- Inspected kitchen equipment for proper functioning before use.
- Followed all health code guidelines when handling food items.
- Swept and mopped floors to maintain cleanliness in the kitchen area.
- Prepared simple salads, sandwiches, appetizers, as directed by supervisor or chef.
- Sanitized surfaces with approved cleaning solutions after each task was completed.
- Maintained inventory of kitchen supplies and equipment needs.
- Operated industrial mixers and other food processing machinery to support kitchen operations.
- Maintained order and cleanliness of work areas to conform with health codes.
- Monitored inventory to keep adequate stock of food items and supplies.
- Washed and sanitized plates using industrial dishwashers according to manufacturer instructions.
- Followed recipes and customer requests to prepare meals.
- Acquired new skills to support team and further accommodate customer needs.
- Transported trash to dumpster, properly disposing of expired food items.
- Coordinated with kitchen staff to ensure timely preparation and delivery of orders.
Team Lead
Mcdonalds
Moundsville, West Virginia
11.2021 - 11.2022
- Resolved escalated customer complaints or queries promptly and efficiently.
- Developed strategies to increase team productivity and improve customer service levels.
- Ensured compliance with industry standards and regulations.
- Provided support to junior staff during peak periods of workloads.
- Provided leadership and guidance to team members, ensuring that tasks were completed on time and to a high standard.
- Trained new staff in relevant processes and procedures.
- Kept work areas clean, neat and free of safety hazards to maximize efficiency.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Issued receipts, refunds, credits or change due to customers.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
- Answered customer inquiries regarding store policies and procedures.
- Performed other duties as assigned by management.
- Ensured compliance with all safety regulations within the store environment.
- Resolved customer complaints professionally in accordance with company policy.
- Stocked shelves with merchandise when needed.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Greeted customers and answered any questions they had about the store's products and services.
- Balanced daily transactions on a computerized point-of-sale system.
- Accepted cash and credit card payments, issued receipts and provided change.
Education
High School Diploma -
John Marshall
Moundsville, West Virginia05-2024
Skills
- Visual merchandising
- Customer service
- Product knowledge
- Sales techniques
- Cash handling
- Team collaboration
- Quality assurance
- Stock replenishment
- Display construction
- Communication skills
- Time management
- Problem solving
- Retail experience
- Store organization
- Merchandise movements
- Product placements
- Restocking processes
- Cleaning procedures
- Merchandise lookup
- Equipment operation
Certification
- OSHA Certified
- Standing forklift Certified
- Electric Pallet Jack Certified
Timeline
Merchandise Associate
Sam’s Club
09.2024 - Current
Team Member
Grandpa Joe's Candy Shop
12.2023 - 09.2024
Team Member
Chick-fil-A
12.2022 - 12.2023
Team Lead
Mcdonalds
11.2021 - 11.2022
High School Diploma -
John Marshall