Quentin Craik
Lisbon,OH
Summary
Results-driven Manager/Supervisor with over 6 years of leadership experience in the restaurant administration and logistics industries. Proven track record in team development, operations management, and customer satisfaction. Skilled in generating growth for customer locations, overseeing large-scale logistics, and building strong, performance-focused teams. Recognized for cultivating positive workplace cultures and consistently exceeding organizational standards.
Overview
10
10
years of professional experience
Work History
Fulfillment Specialist
Fastenal
Salem, OH
08.2025 - Current
- Managed inventory control processes to ensure accurate stock levels and timely replenishment.
- Streamlined order fulfillment procedures, enhancing efficiency in product handling and shipping operations.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues related to shipments.
- Proactively identified opportunities for process improvements and implemented changes that led to measurable efficiency gains within the department.
- Executed regular inventory counts and supply audits to monitor shrinkage and inform purchasing decisions.
General Manager
Chipotle
Canfield, Ohio
11.2020 - 05.2025
- Opened 2 locations and led daily operations managing end-to-end operations and team leadership.
- Built and developed high-performing teams through mentorship, coaching, and succession planning.
- Ensured food safety standards and exceeded sales goals.
- Directed daily operations to enhance customer experience and streamline service efficiency.
- Analyzed sales data to identify trends, informing menu adjustments and promotional strategies.
- Implemented inventory management systems, reducing waste and improving cost control.
Supervisor
All American Tent Rentals
Washingtonville, Ohio
04.2016 - 10.2019
- Oversaw delivery, setup, and breakdown of tents and event equipment across multiple counties.
- Supervised and trained a team on safety procedures and efficient installation methods.
- Delivered exceptional customer service, resulting in repeat business and client referrals.
- Trained and mentored team members on equipment handling and customer service best practices.
Education
Bachelor of Science - Marketing
Southern New Hampshire University
04-2026
Undergraduate Studies - undefined
Kent State University
01-2021
Skills
- Leadership & Team Building
- Customer Service Excellence
- Problem Solving & Decision Making - Time Management
- Collaboration & Staff Development
- Computer Literacy (POS Systems, Scheduling Tools, MS Office)
- Marketing and promotions experience
- Teamwork and collaboration
- Administrative operations
Timeline
Fulfillment Specialist
Fastenal
08.2025 - Current
General Manager
Chipotle
11.2020 - 05.2025
Supervisor
All American Tent Rentals
04.2016 - 10.2019
Undergraduate Studies - undefined
Kent State University
Bachelor of Science - Marketing
Southern New Hampshire University